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Denied my dog’s truth — they said Lilly was diagnosed when she never was 💔
I’m devastated by how Spot handled my dog Lilly’s claim. They denied it saying she had already been “diagnosed with an incurable kidney disease,” which is completely untrue. In June, Lilly only had slightly elevated enzyme levels — no diagnosis, no treatment, and no indication of kidney disease from her veterinarian. I switched to Spot because my previous insurer discontinued her policy and I wanted to keep protecting her in her final years. Instead of compassion, I received a denial based on false assumptions. Lilly is now gone, and the pain of losing her is already unbearable. What hurts even more is knowing this company made it worse — turning my grief into a battle to defend the truth. No pet parent should be made to feel guilty or dismissed when all they did was love and care for their animal. I hope Spot learns to treat families with honesty and empathy. 💔 — Jenny Naranjo
Insurer: Spot
By: jenny naranjo
Helpful staff and timely claim reviews.
Helpful staff and timely claim reviews.
Insurer: MetLife
By: Kim W.
MetLife Claim Submission - Easy & Efficient
- The online claim process is very simple and easy. - Documents from the Vet can be loaded in the format I receive them directly to the claim. - An email verifies receipt and updates are posted to your email. The interface was recently updated. It is also easy to use. There were a few problems with the application accepting multiple documents on the evening I was entering a new claim. If it were not for this problem, I would have scored a 5 out of 5.
Insurer: MetLife
By: Deb L.
Great service and benefits!
Great service and benefits!
Insurer: MetLife
By: Carlos Acosta
It was easy and fast.
It was easy and fast.
Insurer: MetLife
By: William Brack
Our claim was addressed immediately.
Our claim was processed immediately and they paid the claim shortly thereafter. Healthy Paws is very clear as to what expenses are covered, and are easily accessable if contacted with a question.
Insurer: Healthy Paws
By: Frank
easy to use to sign up
easy to use to sign up
Insurer: MetLife
By: MICHAEL PEACOCK
when Vet Bills add up
easy to navigate app send claims with . timely response
Insurer: MetLife
By: Lillian
Easy sign up and great deal for our dog
Easy sign up and great deal for our dog
Insurer: MetLife
By: Molly Green Ruestas