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Our puppy swallowed part of a bully stick which lodged into his esophagus then stomach. He needed an endoscopic procedure to remove it. This was our first claim and we were very happy with MetLife Pets' efficient and timely follow through in reimbursing our costs in accordance with our policy.

Pets Best is the absolute worst insurance company I have ever dealt with. For forty years, I have had positive experiences with Blue Cross, AAA, Nationwide and more companies for every aspect of my life. Pets Best stands out as the most unscrupulous entity I have ever dealt with. They delay processing of every single claim. Then they attempt to deny every single claim, causing our busy Veterinarian practice to have to contact them to debate why certain tests and procedures were completely necessary for the well being of our beloved pets.. Pets Best phone staff are not well informed, their computer system is outdated and they are unethical with their dealings. One operator told me that because one of our pets went through an illness, she was red flagged for dismissal of her policy if our payment was ever even one date late as they wanted to "get rid of her". We are preparing a complaint for the State Insurance Commissioner. We go to the best Veterinarian practice in our County. They have thousands of clients as they have numerous specialists and cutting edge facilities. Their staff tells us that all of their clients who have Pets Best have the same complaints and that clients are happy with other carriers- especially Nationwide. We have signed up our younger Pets with other insurance companies and they are vastly better in every area.

Tried several companies and vets before discovering Met Life. It was the best decision I have made. Never a problem submitting a claim directly from the vet's office, and issuing me a copy. All adds up after Met Life reviews and issues payments. No declines, no-nonsense company, the very best to deal with, perhaps those complaining have a problem with their chosen vets as I did before discovering one that was not out to cheat the patient's owners.

I have been thrilled with MetLife Insurance. The vet that suggested you, made an excellent choice, so I immediately signed up. the way the clams are processed and executed is top-of-the-line. My pup Luna, has been the receiver of excellent care from our vet, and Met Life will be the only insurance I will ever have if I ever have another pet. Both institutions are doing a magnificent job.

I have had Healthy Paws for my Dog Jasper for 8 years. They are by far THE BEST pet insurance you can have. Jasper had Cancer 2 years ago and it was a lengthy & expensive treatment. Healthy Paws paid the claims quickly, what a life saver. Now Jasper tore her CCL and again an expensive surgery. Healthy Paws even sent a personalized email asking how Jasper was doing after the surgery. Absolute best pet insurance hands down.

I couldn't be happier with MetLife. Little did I know that our 16 month old lab would end up with yeast and bacterial infections in his paws, followed by a serious ear infection. The vet was trying their best to find the right treatment to make Max better. We were at the vet weekly for awhile. MetLife paid for everything. Sometimes there was a little delay in getting them the doctor notes, but once in hand, everything was processed very quickly. Thank you!!

Cost goes up ridiculous amount each year and they seem to always manage to deny services

Pets Best, for me, has been the best insurance I've found for my dogs. Submitting claims has been quick and easy. Customer Service has been extremely helpful. I get to talk to a real human and they are so kind and patient. They take the time to find the right answers and even call back when necessary. Reimbursements take time, but they update me on the process. I never felt ignored. Having a 16 yr old in kidney failure was hard and having to say goodbye was harder, so when I needed time to put through his last claims, I was treated with kindness. I can't say enough about Pets Best. They truly are the best.

I TOOK MY DOG IN TO THE ANIMAL HOSPITAL FOR AN INJURY. TRUPANION DID NOT COVER THE EMERGENCY ROOM VISIT COST TO DETERMINE WHAT WAS HURTING MY DOG INTERNALLY. THEY ALSO DID NOT COVER THE XRAY COSTS TO DETERMINE WHAT COULD BE WRONG WITH MY DOG. THEY PROTECT THEIR SELF INTEREST BY STATING THAT AN EMERGENCY ROOM VISIT, BECAUSE MY DOG WAS YELPING IN PAIN, WAS AN "EXAM FEE" WHICH "THEY DO NOT COVER". HOW ELSE DOES AN EMERGENCY ROOM DETERMINE HOW TO TREAT AN INJURY WITHOUT LOOKING AT THE DOG FIRST? I CAN CLEARLY SEE HOW THIS COMPANY OPERATES NOW AFTER MY FIRST CLAIM. MY ADVISE, LOOK FOR OTHER PET INSURANCE PROVIDERS THAT ARE LEGITE. I'M SO DISAPPOINTED WITH TRUPANION AND I WILL BE LOOKING ELSEWHERE.

I can't say enough good things about Healthy Paws! The claims process is incredibly easy, the turnaround time is extremely fast and they are great about covering your pet. We had Healthy Paws with our first Golden Retriever and they were a life saver in terms of vets bills as they got older (she lived to be almost 15). We have them again with our Golden Retriever puppy, who unfortunately has had tummy troubles and hurt her paw. They have been terrific again.