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I like having the insurance for my…
I like having the insurance for my family member but I dont understand why when I submit a claim I receive an email from the claims department that my claim is missing something. I am only told my paperwork is missing something and incomplete. After I reply asking for clarification and pointing out that I included the invoice from the Vet I then receive another email a couple of days later approving my claim but not telling why I received the initial email. Otherwise the process is easy.
Insurer: Spot
By: Keith Pasquinzo
Metlife is always present on my dog's…
Metlife is always present on my dog's life. I really appreciate all the support and been there when needed. Specially with the reimbursements. They always do what is expected from them! Recommend without any question.
Insurer: MetLife
By: Caio
Great company but slow payments
As far as the price goes, it's comparable with other companies for similar deals. Dealing with the staff was great, submitting claims is easy but getting the claims approved and receiving the payment is extremely slow. You will get the EOB and still take a week to receive the direct deposit.
Insurer: Pets Best
By: Toby Curise
Easy to pick a plan that works and is…
Easy to pick a plan that works and is affordable
Insurer: Prudent Pet
By: Tye Wilke
they make it easy
MetLife makes it really easy to submit claim paperwork, and every time I have had to call, the folks at their offices are super kind and very helpful.
Insurer: MetLife
By: Bree
I recently submitted a claim for my dog…
I recently submitted a claim for my dog Harald. I appreciate the very good communication regarding submitting the very correct paperwork. I received information regarding the payout, deductible & co-pay for meds. However, this amount does not total the 80% of the invoice I was expecting. I accept this, but would like to review a detailed breakdown of the payout. I’m grateful for the insurance, but believe there should be more transparency.
Insurer: Fetch
By: Joan
Quick Processing of Claim
Trupanion handled our claim and reimbursement very quickly and the explanation of benefits was easy to understand. Thank you.
Insurer: Trupanion
By: Pamela
It works as advertised
It works as advertised. There are some potential points of annoyance (i.e. “previous balance” won’t be covered even if it’s part of the same procedure/invoice being subitted) so you need to make sure you understand the rules. But overall, I’ve been satisfied with the service. Worth noting is that it’s also fairly expensive so it’s entirely possible for the cost over time to be more than the rebates issued.
Insurer: Spot
By: Benjamin Hester