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There when we needed them most for our new puppy
We can only say that we were so thankful that Trupanion was there for us when we needed them most. The stress of seeing our brand new puppy in distress was overwhelming. As brand new customers to Trupanion we weren’t sure if that they would be there for us on day 2. The ease with which our claim was handled at the hospital was truly amazing. We highly recommend Trupanion to anyone that has a pet. The costs of veterinary services can be daunting and it helps in knowing that you can get the proper care for your loved little friends. Thanks Trupanion 😃👍
No regrets
We have no regrets in choosing Healthy Paws pet insurance for our Boston terrier pup. We literally saved thousands on a knee surgery after an accident. Submitting invoices for reimbursement is simple. Turnaround is quick with no surprises. Highly recommend if you are looking for illness and injury insurance for your pet.
Insurer: Healthy Paws
By: T/M Peters
So far I’m mostly happy
So far I’m happy! The only reason for 4 stars and not 5 was due to a confusing phone call. The 1st time I called with questions I was delighted to get such a helpful woman to help me out. I felt she listened and shared a lot of great info. The 2nd time the agents accent was so strong, the response was terse, almost robotic. Made me wonder if customer service was changed to another country. I hate explaining issues to someone who doesn’t understand my language very well. Especially when it deals with an expensive health concern.
Insurer: Spot
By: R Miller
Great customer service
Great custumer service, very attentive staff that helped me with all my questions.
Insurer: Spot
By: Magali Paredes
We love Spot!
I am so glad we chose Spot for our medical insurance for our adopted cat Morris. Not long after we started with Spot, Morris had two visits to the emergency room with. The bills were quite high, and Spot has covered 90% of the costs. It's been a lifesaver!
Insurer: Spot
By: Troy Dwyer
Smooth claim process
Claim process very easy and fast.
Insurer: Spot
By: Kristin
Great experience overall
All my questions were answered on every call I made. The first claim took awhile though even if I uploaded all the docs but I think it’s the vet that took awhile to respond to their inquiries.
Insurer: Spot
By: Aileen Tejero
Extremely disappointing experience
We enrolled our pup with Trupanion in 2022. Five months in to his enrolment he fell ill Trupanion paid 90% of our claim. We were very happy and loyal. In 2024 April our pet fell ill again and we submitted a claim and it is still outstanding ever since. We realized that vets don't like doing the paperwork involved ( probably there is not enough incentive) they asked us to provide paper work from our vet which was not what we signed up for. Their ad stated that they will approve a claim while we are at the vet, which is also not true, out of our two claims since 2022 one claim took minimum 10 days to settle and the other one is still outstanding since April 2024. Premiums increases every year based on our postal code ,$40, per month, they say that vet care in our postal code had increased. Since we were disappointed with the service we received , we shopped around with other pet insurance providers, their premiums for our postal code is $40 cheaper. (So vet fee increase in our area is a lie) We have cancelled our insurance with Trupanion recently. On the day of cancellation they credited our account $171 stating that it was owing to us and on the same day they took the $171 back. Since April 2024 I have received at-least 3 emails stating that our claim/appeal have been assigned to three different appeals specialists (its a delay tactic). How many specialists do you need to decide on a $440 claim. I strongly believe that its a scam, playing delay tactic, depositing and taking money into your account as they wish and without your authorization. Members be aware.Shop around there are better deals and services with other insurance providers.
Insurer: Trupanion Canada
By: Manoravy Thillainathan
The quote for my two cats is very…
The quote for my two cats is very reasonable and I really liked being able to customize the level of coverage that works for me. Thank you.
Insurer: Prudent Pet
By: Patricia Collins
So far so good!
Embrace has very knowledgeable and caring representatives and signing up was very easy. Also good prices for great coverage. I haven’t needed to file a claim yet, but so far my experience has been very positive.
Insurer: Embrace
By: Amy Goodman