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Loses vet records and requires multiple enrollment evaluations
I’ve made one reimbursed claim in the 5ish years that I’ve had Healthy Paws. They gave me the absolute hardest time saying they never received any records for my dog from her vet, but they had been sent multiple times from the vet with fax receipts. It finally got resolved after many months and headaches. Fast forward to my second claim most recently, they tried to claim my dog needed a whole new enrollment evaluation (won’t provide a reason why) and did not have her vet records yet again (they won’t answer my question as to how they had it for the previous claim but not for this one). They won’t process the claim. My dog is 5 years older than she was when she first started on the insurance and they can now claim that she has changed in health. And their premium keeps increasing - so I’m paying $15 more a month and they’re losing my dog’s records. Feels like they’ll do anything to take your money but never reimburse you for claims within your policy. Definitely do not recommend.
Insurer: Healthy Paws
By: Renae
Latest 1 comments
Renae - We're sorry your pet wasn't feeling well. As per the policy we do require medical records for all enrolled pets in order to process claims. Once full records are received we will keep them on file for future claims processing. We appreciate your efforts in providing those records, but we are still missing some needed information. Our team has reached out to your veterinarians to get those records. Once received we can continue to process your claims.
Get a high yield savings acct instead.
For the first month and claim everything went perfect. After this my dogs faced an unexpected bout of diarrhea and went to urgent care. Even after receiving all of the records themselves from the urgent care clinic they're still insisting they're missing documents. I started this claim in April. It's June now, they put the claim on hold. I have cancelled my policies for two pets as this is an absurd timeline and after calling and receiving the entirety of the records themselves there's no reason this claim could not be completed. You’re certainly better off putting money into a high yield savings account and pulling from that to pay for your pet expenses.
Insurer: Fetch
By: Punky S
Very Patient and Experienced Customer Service
I am a senior citizen whose husband has Alzheimer's. I did not know how to submit the soap notes and receipts from my vet. Your customer service representative Joshua was very patient with me and guided me through how I could do it without using the app. as I am not good with my iPhone. I felt guilty taking up so much of his time, but he made sure he explained things in terms I understood.
Insurer: Fetch Canada
By: Jane Hadden
With no claim, my monthly went from $91 to $191...
My pet insurance just went from $91 a month, to $191 a month, no explanation, just a notice of renewal. We had no claim last year so I'm not even sure why. Also when you do need to submit a claim, they make it soooo hard. I have another insurance for my other pet (why did I listen to the vet and used Fetch!!) , where I just submit a picture of the receipts and done. With Fetch you need to ask for the notes, submit, takes for ever... I will never ever sign up for Fetch again. I'm also warning all my friends.
Insurer: Fetch
By: Ivan Dubois
Quick payment. Claim was paid (at least to the extent…
Claim was paid (at least to the extent of allowable expenses) very quickly. No hassle.
Insurer: Fetch
By: customer
Making the claim was very easy
Making the claim was very easy. I was kept updated every step of the process.
Insurer: Fetch Canada
By: KCotter
Really east to sign up and fast to get…
Really east to sign up and fast to get your money too you
Insurer: Fetch
By: Randy
Covered costly treatments
We had 2 issues with our dog in a very short period of time. Both were fairly costly and Fetch took care of 80% of the total which helped tremendously. Thank you so much!
Insurer: Fetch
By: Martin
Well worth the monthly investment
I have had pet insurance on my dog for 10 years now and its worth every penny. With some dental surgery, knee syrgery, and cruciate surgery its good to know i have no concern with taking my dog to the vet and if she needs surgery to get it done. Peace of mind. Fetch makes it easy to upload all the records and vet visits to keep everything in.one spot.
Insurer: Fetch Canada
By: kathleen schirmaier
Just joined and so far they’ve been…
Just joined and so far they’ve been good on refunding vet bills.. no hassle love it!
Insurer: Fetch
By: Stacy