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Will Not Recognize Uploaded Documents for Claim Review
I have been trying for months for them to properly review my claim. I have all records uploaded on my account but they keep stating that I need to upload records. I have informed them multiple times via email that those are all the records for the time period they requested, I even took a screenshot of the downloaded file shown directly in the app where the record is uploaded AND attached the document in an email. To me, this seems like they do not wish to pay the over $1,800 bill. They have all of the information but are refusing to acknowledge it and refusing to believe me when I say those are the only records for the time they requested. STAY AWAY! They don't even list a phone number to try and contact them regarding these matters.
Insurer: Fetch Canada
By: Kris
Easy, convenient, and responsive
Easy to use Figo’s app for submitting claims and they are very responsive with a quick response.
Insurer: Figo
By: Paula
Claims with ease
Easy filing of claims. Quick response on reviewing claims beginning to end.
Insurer: Fetch
By: ICB
I submitted my first claim here
I submitted my first claim here, taking more than a month and still waiting and complaining to them while they placed twice of monthly membership fee of $160. I'm going to cancel service today.
Insurer: ASPCA
By: Maki Fujieda
Clear information received from rep
Clear information received from rep, patient with questions, pleased with reps assist to identify the best policy for my needs.
Insurer: Prudent Pet
By: jtjtjtyahoo.com
Great pet insurance, I put my claim in and within 24 hours…
I put my claim in and within 24 hours spot pet insurance was working on my claim. They hey are fast and efficient. They explained all details of my claim and made payment in a very short time.
Insurer: Spot
By: Rose Leclair
Fast and painless claim process.
Fast and painless claim process.
Insurer: Embrace
By: Cindy B
I’ve canceled my policy after just one…
I’ve canceled my policy after just one year with Fetch. Having submitted only two small claims that ended up covering ~$90, my renewal rate increased by 25%. This is not a game I want to play.
Insurer: Fetch
By: Therese Mullaly
Amanda Menlo was professional and…
Amanda Menlo was professional and friendly. She quickly handled my question.
Insurer: Fetch
By: Gail D.
Definitely worth it to me.
Got plan for peace of mind in case of big cost dog care. I didn’t need anything for a while, but when I did they took care of things. Easy to submit claims online. Definitely worth it to me.
Insurer: Embrace
By: George Charlton