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Amazing customer service
Amazing customer service! Thank You
Insurer: Pumpkin
By: customer
Excellent Pet Insurance
I've been with this company for 7 years now. I now have two pets covered {mother & daughter.) When I took out this insurance upon getting my pet, I had no idea of pet insurance. This is the first pet I've owned in years. They have a variety of coverages to choose from. I of course, unlike some took out the coverage that is called unlimited. It covers pretty much everything you can think of. They will reimburse you I do believe is 90% of what you paid. Once you send in your proof of payment to the vet, upon review you receive your 90% back usually within 15 to 30 days max. I've never known an insurance company to do such. In the past I probably would've taken the least expensive policy, thinking I'd never use. You can't go wrong with this company for whatever you pay, most is actually reimbursed. I've never considered any other pet insurance, I highly recommend or looking into if in search of pet insurance,
Fetches great employees too!
Amanda Mello is energetic, has a great personality, and is efficient! She was able to handle my change requests seamlessly and not take up my time.
Insurer: Fetch
By: Gabrielle
Quality Pet Insurance at a reasonable cost
Always easy claims and super fast reimbursement.
Insurer: ManyPets
By: Lauri S
Great experience. No problems
I personally have had excellent experiences with Fetch Insurance. I use the app to quickly upload the invoice and the medical records from my vet. (I just ask my vet's office to give/send me copies. This saves time.) I had gotten checks very quickly in the past. I recently put in my info for direct deposit so as soon as I got the notice my claim was approved (about two weeks), the reimbursement was sent right to my account.
Insurer: Fetch
By: Mary Kiewlak
Very easy to submit reimbursements and…
Very easy to submit reimbursements and it is processed fairly quick. Only losing 1 star because I wish the highest coverage would cover a bit more :)
Insurer: Spot
By: Monica DLC
Be better
When speaking to investors, I'm sure the pitch of 'we're an AI-driven pet insurance service' helped you raise a bunch of money on the basis that you're able to handle as many claims as your servers can support. However, the experience feels cold and coupled with the long processing times, it feels like you're just hoping pet parents will become frustrated with your policy and give up and just eat the costs on anything that isn't a rare major procedure. On its best day, Fetch feels like a slog to get reimbursed for costs that are all getting declined for a combination of poor reasoning (Condition was present before policy + condition is present now -> decline b/c it's a pre-existing condition and not re-infection) or just b/c there's legalese that the company is leaning on to restrict payments. It's insane that you have standard language that restricts reimbursement for curable conditions that existed prior to the evaluation period that then resets the timer for that period if it re-emerges. It's just a way to avoid reimbursing for anything 'common'. Not milking patients for cash on the basis of love for their pets will build more loyal customers in the long-term. Do better.
Insurer: Fetch
By: Rodion
I expected more of Rosie’s annual…
I expected more of Rosie’s annual wellness visit with vaccinations to be covered under the insurance.
Insurer: Fetch
By: Eileen
Setting up a new policy with Fetch
Amanda was very helpful and informative in helping design an insurance plan for our newest family member. Her enthusiasm and love for what she does was evident throughout our conversation. Amanda's extensive knowledge and ability to answer all my questions made our choice for pet insurance easy.
Insurer: Fetch
By: Nicole Braccioforte