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I was confused with the billing
I was confused with the billing. Many pets was fast courteous and through she explained to me right away. They've always been great.
Insurer: ManyPets
By: Debbie Alexander
Glad I had my Nugget with Fetch…
Glad I had my Nugget with Fetch Insurance. They keep u updated on your claim and are very caring.
Insurer: Fetch
By: Laura Simpson
She is so professional and kind and…
She is so professional and kind and caring, this was my second interact with her, first I got my dog insurance with her and I returned back to her again for my cat 😊 Thanks to Amanda and Fetch!
Insurer: Fetch Canada
By: Bita
New customer
Brian was very informative and knowledgeable. He took time to answer all of my questions and explain everything to me. We have never had pet insurance before and I am very pleased to be a part of Trupanion.
Insurer: Trupanion
By: Allison
I am beyond grateful and impressed with…
I am beyond grateful and impressed with Fetch Pet Insurance. We have two dogs and I always had low grade anxiety that something would happen to them and it would cost thousands. I researched pet insurance and Fetch came up. I called them and they answered every single one of my questions. I submitted a claim and they literally direct deposited the money in my account the DAY the claim was approved!
Insurer: Fetch
By: Chloe Sutton
I was about to cancel—until the rep was SO helpful!!!
I was honestly so frustrated with Fetch when I called that I was planning on canceling my membership. HOWEVER, the representative that I spoke with (I’m so sad I can’t remember her name) was so nice, patient, and helpful. She took the time to look through the paperwork and claims I submitted and tell me exactly what was needed. She then took the time to call my vet directly, with me on the line, to retrieve the necessary documents. While she couldn’t promise anything, she told me exactly what I should expect moving forward. To further explain: my claims kept getting kicked back to me, because the “SOAP notes” were not included in them. I was getting so frustrated, because SOAP notes were what I asked my vet for every time. After the Fetch representative spoke with my vet, I called to ask about an invoice. That was when my vet explained to me that SOAP notes and detailed notes were only sent to insurance companies and other vets, not printed and given to customers with the medical records. If you’re having issue with SOAP notes that you are uploading yourself, this may be the problem!!! I’ll have my vet send the paperwork moving forward.
Insurer: Fetch
By: Tiffany Voss
Helpful insurance advisor.
The website was helpful and easy to navigate. I had additional questions so I called the number listed and talked to Joshua Sabado, He was able to answer my questions and help me with purchasing a policy for my little dog Louie. He was very patient with my concerns and never talked down to me like some business people do because I am not tech savvy. Thank you Josh.
Insurer: Fetch
By: Karen
They don't pay claims
They don't pay claims. They make excuses and it's just not worth paying over $400+ a month to get horrible customer service and lame excuses. I don't even think I can get into the situations with my animals. I understand I don't have wellness coverage, so they don't cover for vaccines and wellness visits. They take the invoice and store it in their system for each animal. However, they also don't cover visits medicine (when you pay for it) and for actual covered claims. They continue to indicate file on hold, until (it seems) you grow tired of trying to meet their requirements. I think I'm going to turn them into the insurance department and move on to another company. The BBB should also become involved in the issue. I actually have to visit my veterinarian to inquire about requests for SOAP notes. They just delay delay delay until time immemorial. Don't purchase this insurance, there are many others that don't behave in this manner. I should have stuck with Nationwide.
Insurer: Embrace
By: Eliza Beth Lumbo
I have been very happy with Trupanion
I have been very happy with Trupanion. Their customer service is great and the turn around time for reimbursements have been minimal. I have been with Trupanion for over 7 years and I have no complaints.
Insurer: Trupanion
By: RaeAnne Rousso
Stephanie was very helpful and…
Stephanie was very helpful and knowledgable. I was with another pet insurance company that raised premiums every few months for the same pet. He’s getting older of course but we never used their insurance. I also understand increases but the frequency and large amounts I’m done with. Fingers crossed we stay healthy🤞🏼
Insurer: Prudent Pet
By: Sauni Bobrowski