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Exceptional customer service
Amanda was very knowledgeable regarding the insurance aspects of what Fetch offers. She was very clear about what would be covered by Fetch and how much it would cost. She is also a cat lover and I appreciate her caring about my concerns and needs. Keep doing what you’re doing, Amanda!
Insurer: Fetch
By: Chris Austin
Fetch Pet Insurance has been our fur…
Fetch Pet Insurance has been our fur baby’s carrier for the past 7 years. We hadn’t needed much care for the first five. The last 2 years our Morkie has needed vet care more often. Fetch has made the claim process easy. Having pet insurance makes it a lot easier to maintain our fur baby good health. Thanks Fetch Insurance
Insurer: Fetch Canada
By: Vincenzo Jimmy Commisso
Easy and money saving!
3rd time using my pet insurance and each time has been so easy and convenient
Insurer: Healthy Paws
By: dina macdonald
Great Customer Service
Great Customer Service! I am recommending you to all of my pet owners!!!
Insurer: Spot
By: Denise Cummings
Amanda was helpful and quick to get…
Amanda was helpful and quick to get this processed.
Insurer: Fetch
By: Evelyn Weiss Francisco
Beware of claims accuracy!
I submitted a claim for a visit for my cat, and this company covered it per the policy. That was great. HOWEVER, the injury required a follow-up, and that is where the problems occurred. There were two items on the invoice from the follow-up visit. One was a covered blood test. One was uncovered prescription food. In processing the claim, Fetch subtracted the cost of the food from the cost of the blood test rather than from the total bill. Thus, I was paid less than 50% of the blood test cost rather than the 80% my policy requires. I reached out to them via email, and rather than respond they initiated a new claim. I was asked for documents and provided them. The claim was denied because they only looked at the food cost rather than their calculation error—AGAIN. I actually work in (human) employee benefits, so I was able to see the mistake and try following up. This could happen a lot more and people don’t even notice. If Fetch makes an error processing a claim, good luck to anyone in trying to get help. There is no customer service agents to speak with, and the claims process is like dealing with A.I. I don’t think anyone actually looks at the documentation, because I annotated everything explaining the incorrect claim process and they just repeated their error. I am now on my third try and my hopes are low for an actual human being to help. Maybe cats and dogs do the claims processing.
Insurer: Fetch
By: Julie
Always friendly and courteous
Always friendly and courteous. Claims are usually very quick.
Insurer: Pumpkin
By: Robin Mckee
Timely response and easy claim process
Timely response and easy claim process
Insurer: Spot
By: OKELOLA/HELEN WURAOLA
Doesn't cover enough…
Does not quite cover enough for the price you pay. Looking for another provider
Insurer: Spot
By: Francis Kemp