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I feel they need help with claims they…
I feel they need help with claims they take a bit long to reimburse..always delayed
Insurer: ASPCA
By: Sherry Naylor
Terrible greedy company. Choose anyone but Trupanion
This company will start you off with a great rate and then they raise your monthly fee every single year. We were with Trupanion for 5 years and never made a single claim. Started around $50 a month and now they raised it to $105. They will lie to you and say it has nothing to do with your dog aging and that it’s based off other breeds in your area and their health costs. This company is greedy and I would never choose them again. My advice is to choose any other pet insurance company but this. Please avoid. I hope this review helps others from being ripped off.
Insurer: Trupanion Canada
By: Nic
just got my renewal policy up 31%...
just got my renewal policy up 31%.... CROOKS
Insurer: Pets Best
By: david griffith
Happy with the service
I was happy with the service
Insurer: Spot
By: Vanessa Wahab
Short term gains. Long term pain
First 5 years were awesome! Then premiums go up. And then they go up again. Suddenly the years of payments with little claims mean nothing. It does not make financial sense to pay the increased premiums and deductible. Shame on you for taking advantage of the fine print.
Insurer: Pets Plus Us
By: Matthew
Useless
Claims process is too much of a hassle. We provided the paperwork multiple times. They rejected claim for something unrelated to what was requested. My wife spent hours on the phone with them explaining the circumstance. Find another provider, they are simply not worth the effort or consideration.
Insurer: MetLife
By: Gregory
I got embrace for my new puppy's…
I got embrace for my new puppy's insurance and he had a allergic reaction to something and was covered in hives and so we took him to the vet hospital and on the same day both the vet hospital and I submitted the invoice along with the soap and they still haven't reimbursed us yet and it's almost been a month and they keep asking for the same information we already sent them and we keep sending it and still no luck and it's been about 30 days and they are saying it might take another 30
Insurer: Embrace
By: Sara Coon
Easy to Work With
Prompt reimbursement without any hassle. Covered what I expected.
Insurer: Spot
By: Tracy Courtney
Told Just Put the Cat Down
My cat Flynn was diagnosed with diabetes in June. I submitted my claim for reimbursement, along with the invoice, one year of medical records, a statement of events, and the SOAP. They put the claim on hold; they said they needed a copy of the declaration page from my previous pet insurance (Spot Pet Insurance) and sent the document as requested. Then I was told they needed the invoice for the claim, so I sent another copy. After that claim was put on hold again, now they wanted a copy of the "SOAP" that I had already sent, sent again. Now the claim was marked "Completed" and the claim "DENIED." So, I called again for the fifth time and got whoever answered the phone; you never get the same person. During the call, the representative tells me everything is fine; it was just a computer mix-up, and the claim is being approved for payment. I checked the MetLife Pet App; now it's on hold again. It did show at one point I was going to receive around $700 for the claim, but it should be around $1100 after the $200 deductible and the 80%. I just checked again, and now my reimbursement is $36. They won't call back when I've requested a manager or supervisor. I did talk to a supervisor on July 11, and she told me she would call me back on Monday, July 15 (no call). I wish I would have stayed with "Spot Pet Insurance." To close, I was told by one of the representatives that they understand my frustration, but have I considered putting the cat down?
Insurer: MetLife
By: R.Todd