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Seamless and convenient…as promised
Easy to sign up and use. App easy to navigate. Submitted my first claim and it was processed and paid within couple of days. Quick easy steps on the apps for everything and anything. Love it
Insurer: Spot
By: Ghaith Shannak
BUY the day you get your dog!! 3.5 years and we've not been able to claim a dime.
3.5 years and we've not been able to claim a dime. :( Good & Bad thing. During a regular vet visit and to get shots in her first year (she's 5 now) and they suggested I buy Embrace and I signed up that week. During this checkup with regular shots, I mentioned she seems a bit itchy compared to the other dogs we have. They didn't mention possible allergies, just to bath her a bit more since she loves to be outside. 1.5 years later after a change in food that included chicken we noticed that she was inflamed; took her and they said she must have allergies. No coverage because of the mention of her being itchy. CRaZY. Blood testing shows she's highly allergic to chicken.
Insurer: Embrace
By: Laura Crozier
Quick and fair
Quick and fair. Submitted my claim in the weekend and got a response ASAP Thank you
Insurer: Spot
By: David Cardez
Intentionally hiding how to cancel service
I feel like your company is intentionally hiding the cancel service, and this makes me very frustrated. It seems dishonest and makes me doubt the quality of your service. If your service was truly good, it shouldn't be difficult to find information on how to cancel. I am very disappointed.
Insurer: Fetch
By: Unhappy customer
Fetch is always great
Fetch is always great. Easy to submit claims. Easy to find answers. Quick turn around. Great communication about claim status.
Insurer: Fetch
By: Bethany
Great app
Great app. Easy to submit claims and research any information.
Insurer: Spot
By: Dana Gonzalez
Lacking transparency
I am a 'believer' in insuring pets, homes, and cars. But in today's post-pandemic world, it's become an entirely new ballgame. The problem is that rates go up and the ins cos cover less and less. Our rate went up approx 20% annually, but what's worse IMO is that they have teased out what is actually being COVERED and called it "customization." For ex, a pet exam and prescriptions are now sep from the overall plan as a so-called "courtesy" to customer. You have to pay extra for that ($20/mth), in order for that to be included in your coverage. That's tantamount to having house ins and saying you have to pay extra for the house! If they respond w/an "I'm sorry" to this note, I'll cancel. I'm so tired of disingenuous apologies. It's about the profit margins. I taught business ethics; don't kid me w/false contrition. I know this is about the bottom line. Just keep it real with people. PLEASE. UPDATE 7/23: You sent an ADVERT in response. I specifically ASKED YOU not to reply. See how well Embrace listens: Not at all.
Insurer: Embrace
By: Leslie E. Sekerka
Appeal for claim denial
On 07/13/2024, We took our cat to the vet for a regular health examination. Having had a previous cat who experienced serious health issues, she had a heart murmur and found out she was fip, we are particularly cautious about our current cat’s health and believe regular check-ups are essential. We went there for general visit not a previous illness etc. Following the visit, I submitted all required documents, including the vet's examination report, invoice in support of the claim. But I received notification that the claim had been denied. I have reviewed the documents and the policy terms, and I am unable to understand the reason for this denial.
Insurer: MetLife
By: yuhus hugce