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Excellent service
EMBRACE helped me with all my needs. The claims process was quick and easy. Customer service was polite and informational.
Insurer: Embrace
By: Veronica
ASPCA used to be the insurance company…
ASPCA used to be the insurance company I recommended to other pet parents. However, the recent changes in the reimbursement process, specifically the new requirement to submit medical records with each claim, have altered my perception. Additionally, what’s the purpose of having accidental and illness coverage if you’re not going to reimburse me for any of it. When I renewed my policy this year, there was no communication about the necessity of providing medical records for the reimbursement process. This sudden requirement contradicts the seamless and painless claims process that initially attracted me to your policy. Due to this change, I will not be renewing my policy and will be taking my business elsewhere after nearly five years as a customer. Stay away from this shady company, it’s a shame because it was once a great insurance company until they decided to put profits over pets.
Insurer: ASPCA
By: OB
Canceling issue
This company is good for what they’re doing. The person who got me into the membership was nice and easy going to talk to. My issue is the canceling situation. They give a so called phone number, that does not work, and apparently there isn’t any other way to cancel the monthly donation. I’ve been trying to contact them since 2 months ago and nothing. Oh, but why is there various ways to start the monthly donation, but not to cancel it?!?!
Insurer: ASPCA
By: Angieboo Landeros
I got them through USAA and the service…
I got them through USAA and the service representative I spoke to was very knowledgeable and pleasant.
Insurer: Embrace
By: Linda Bastiani
Must Have!
They have been awesome and Embrace is a must have. Definitely helps out when the unexpected happens!
Insurer: Embrace
By: Brandon Lewis
Easy, Affordable Care For Cooper
We are frequently talking about the ease of making an online claim. It’s been efficient and easy. That means so much. On top of that, we have good coverage for our dog and know it’s not going to be a struggle to keep giving him the care he deserves.
Insurer: Spot
By: Nan Parker
Not the best
Said they only take 30 days to do the medical history review but it took them more than 60 days. They're not available 24/7 and have very limited east coast working hours so it makes it hard to do anything with your insurance. They also signed me up for the wrong policy coverage because their website and system glitches (even their LVT said this) and I was unable to change it within the timeframe they allotted.
Insurer: Embrace
By: MM
Unfortunately
Unfortunately, I’m not happy with my Insurance it’s not what I expected it. It doesn’t cover Anything what I’m paying for. I canceled it
Insurer: Embrace
By: Debra
Claims quickly processed
Claims quickly processed; payouts are fair and consistent with expectations.
Insurer: Fetch
By: Margaret
Happy I Have It!
Easy to use app. Easy to get reimbursed. Highly Recommend
Insurer: Spot
By: Jennifer Steece