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READ ALL THE 1 STAR REVIEWS ON YELP
READ ALL THE 1 STAR REVIEWS ON YELP, GOOGLE, AND BEWARE: This pet insurance agency gets you looped into a scam of a policy where if the same accident happens twice, they don't care and won't let you use your policy. Their team also DISCOURAGES YOU TO APPEAL CLAIMS. When my ER Vet called Pets Best to send in a letter to supplement a claim appeal, the customer service agent directed for the vet to NOT APPEAL even though the same accident happened in a different situation. The fact that someone who works for Pets Best would try to sway a vet's right to appeal is so unethical and proves that their own staff knows this insurance agency doesn't authentically care about it's pets/owners and does not review each case based on individual circumstances. Once I voiced my discontent with this situation, I still waited 6 months to get an appeal answer (while still paying for a policy that I thought would later support me) and was still rejected. I've complained about this malpractice of discouraging to appeal multiple times in calls with various agents and asked to speak to a supervisor and was then told to email the main customer service email. I asked to speak to a supervisor over the phone again and haven't heard anything in 4 days. If you're looking for a pet insurance that genuinely cares and empathizes with their clients and makes you feel supported in stressful times of need, like receiving financial support from $5000 in ER bills, DO NOT select Pets Best. They'll take your money ($2,000 in my case) and not blink an eye when you actually need help. I'm at the point where I just want a refund for wasting my hope and energy, considering I haven't received a single cent in support from my claims.
Insurer: Pets Best
By: onlineshopper
Expensive for limited benefits
Monthly fees keep going up and benefits going down. Didn't get reimbursed for wellness exam even though I've been paying this monthly fee for years for that coverage. Also, response time has slowed down. Time to move on.
Insurer: Pets Best
By: Angela T
Claims were processed timely
Claims were processed timely
Insurer: Embrace
By: Jean Snell
Great service in a stressful time!
Vet had a portal right into the claims office, nothing for me to do except take care of my hurt pup.
Insurer: Trupanion
By: Robert
Quick and easy set-up, good coverage!
Very quick, easy process. Friendly and helpful agent!
Insurer: Trupanion
By: Pichaya
A great Trupanion experience
Very pleasant knowledgeable young lady and was fast and easy
Insurer: Trupanion
By: Debbie
Very easy and efficient process to file a claim.
Very easy and efficient process to file a claim.
Insurer: Trupanion
By: MaryLou
Great experience with Trupanion!
Trupanion is very user friendly. I had to upload one claim myself from an urgent care. I had never done that, but it was straightforward. The second part was through an emergency hospital. They always do the filing for me and I was able to know up front what my cost would be (approximately). Super easy, can't ask for more.
Insurer: Trupanion
By: Lesley