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No one answers the phone
The app is really easy to use, reimbursements are easy to receive. However, no one answers the phone and it took awhile for an email response that wasn’t an automated response. On top of that, even that person said she didn’t know why my claim wasn’t re-opened automatically after receiving the necessary records when it should have.
Insurer: Embrace
By: Nicole
Embrace has been absolutely wonderful…
Embrace has been absolutely wonderful to work with. So much stress and anxiety was relieved because of your efficient claims process. Additionally, the compassion you exhibited when I had to one of my little ones go was very appreciated. The policy change was just as efficient as your claims process. I always brag about Embrace!
Insurer: Embrace
By: Diane
Embrace makes it so easy to submit a…
Embrace makes it so easy to submit a claim & very quick to respond.
Insurer: Embrace
By: Linda Leach
Super Customer Service
Called to set up my account and ask a couple of questions. Delany was patient, helpful and could easily answer my questions.
Insurer: Prudent Pet
By: Margret
Never had pet insurance before until…
Never had pet insurance before until now. After the expense in the loss of our sweet Haylie from cancer, we decided to purchase insurance for our next pet and went through Embrace. Now a few years later we had to file our first claim. Embrace made it so easy to file, and check on claim status through the app. I wish our personal health insurance was this easy to deal with! We were anticipating that it was going to take them 30 days or more to process the claim, but no way! Embrace was able to process multiple claims in 3 days!!! I highly recommend Embrace as your choice to cover your fur baby, we are glad we did!
Insurer: Embrace
By: Kelley Matlock
Always so fast and helpful
Always so fast and helpful
Insurer: ManyPets
By: Sohyun Park
They paid 90% of vet bill
They paid 90% of vet bill, just like policy said they would!!
Insurer: Fetch
By: Maggie
Love it- Room for Improvement
Love Embrace and recommend it to anyone with a fur baby- however as of late their turnaround time for reimbursement has been longer unfortunately. Only recent experience that has diminished a tad.
Insurer: Embrace
By: Jay