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Unresponsive customer service
Unfortunately, this is my first call to Embrace since we started the service for our two dogs last month. Called with question about recent charges to our account. The representative said she would have to investigate further and promised to call back later. It’s been two days and I haven’t had a response from Embrace yet. Bad customer service.
Insurer: Embrace
By: M. Payne
Easy to submit claim and nice peeps to…
Easy to submit claim and nice peeps to speak to.
Insurer: Embrace
By: Lorraine Finkelstein
pet insurance through Embrace…
We've had pet insurance through Embrace for a couple of years, and unfortunately, we've had to make a couple of claims. There were no surprises or disappointments with them refusing claims. I'm not sure we could have afforded the surgery for my boxer's "knee" if we hadn't had insurance. Would definitely recommend to anyone with pets.
Insurer: Embrace
By: Kevin Nesbit
Excellent Product for a Pup with Chronic Illness
We signed our Goldendoodle, Emerson, up for Healthy Paws Insurance when we brought him home as a puppy four years ago, and we are beyond happy that we did. When he was about 2.5 years old, Emerson suffered severe acute gastrointestinal distress and was subsequently diagnosed with irritable bowel disease (IBD). This has resulted in multiple hospitalizations as well as expensive diagnostic procedures, which have collectively cost in excess of $20K. The Healthy Paws team has stood by Emerson the entire time, covering virtually all expenses (aside from our deductible). This has allowed us to give our boy the care and love he needs without any worry about the financial consequences of his illness. Moreover, all claims (including very large ones) have been processed in a matter of days. We're very grateful for the team at Healthy Paws and cannot recommend them enough!
Insurer: Healthy Paws
By: Brian Bierig
Easy to submit claims for covered…
Easy to submit claims for covered services and wellness / grooming needs.
Insurer: Embrace
By: Jim S
Best customer service ever !
Honestly this was some of the best customer service I’ve ever experience! My dog recently was admitted to a speciality group for evaluation and they found him to have all sorts of things wrong with his elbows which required him to have surgery the next day. I was beside myself with the financial costs of everything. Upwards of 10k and was not sure if his ailment was covered and thank god it was ! I called Embrace and asked them to push the claim through for faster reimbursement for me due to financial hardship and they were so kind and empathetic ! I spoke with a rep named Angela and she was amazing and got my claim facilitated very fast. My dogs surgery was Wednesday evening and by Saturday I was reimbursed ! I Recommending Embrace to all my friends or just anyone with a pet !
Insurer: Embrace
By: Gia Marie
Easy claim submission on-line
Easy claim submission on-line, quick turn-around and electronic deposit to bank. I strongly recommend Embrace to family and friends.
Insurer: Embrace
By: Eugene Vincent
I stayed up with Cooper who cried all…
I stayed up with Cooper who cried all night after his knee surgery. 9 hours I stroked him until we both finally fell asleep. My embrace insurance claim took less than 9 minutes and I smiled at how easy it was. Thank you Embrace
Insurer: Embrace
By: Tory Boettcher
The claims were dealt with in less than 2 weeks…
The claims were dealt with in less than 2 weeks. So reassuring that Embrace is there for your pet in and emergency. Thank you.
Insurer: Embrace
By: Pam Laudenslager
Easy claim submission and fast reimbursement
It's very easy and efficient to submit a claim. Reimbursement is fast!
Insurer: Embrace
By: Cora C.