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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Excellent customer service experience
I called to find out the correct way to submit a follow-up claim to an existing claim. Customer service was prompt, polite and answered my questions.
Insurer: Spot
By: Lucas S.
I went to file a claim and was told it…
I went to file a claim and was told it wasn’t covered and it was one thing that caught my eye when I decided to go with embrace so I lost all trust and told Tiffany I wanted to cancel and she has yet to cancel
Insurer: Embrace
By: Edie graham
Still waiting for refund
Still waiting for refund
Insurer: Embrace
By: Alouette Lopez
Great customer service!
I called customer service before signing up with Fetch. Amanda Mello was so wonderful in explaining all the benefits. She was quick to respond in email when I needed a little more follow up. I look forward to working with Fetch!
Insurer: Fetch
By: Stephanie Lubing
Buyer Beware!
We have been w/ Healthy Paws for 7 years, claim free. Monthly payment start at $33 per month. 7 years later $255. Same pet, same vet, same claim free history. As your pet ages, Healthy Paws will continue doubling your coverage, forcing you to drop coverage. Healthy Paws customer service says rates changed due to astronomical vet increases (our vet was 7%) and also blamed ourstates insurance regulators (we checked, they do not determine our increases), so it chalks up to a greedy insurance company and their profit margin. Buyer beware insuring older pets
Insurer: Healthy Paws
By: Peter
Latest 1 comments
Thank you for being part of the Healthy Paws family since 2017. Premium increases are influenced by two primary factors, the increased age of your pet and the cost of veterinary care services reflected in claims paid in your specific state. Your premiums have gone up since total claim payments to pet parents, among other things, have increased faster than premiums paid by all pet parents in your state. As a result, the premiums for insurance for all pets in your state need to be increased so your insurer can continue to provide this type of insurance. Premiums are determined based on the rates and rating rules filed with, and approved by, each state’s insurance regulator, which reflect the cost of treatment advances in veterinary medicine, and characteristics of the individual pet, in addition to the overall claims experience for the program within the region where the pet resides. We include premium increase information within the "Frequently Asked Questions" page of our website.
I had a great experience in updating my…
I had a great experience in updating my payment process/cancellation of my policy.
Insurer: Embrace
By: Candice G.
Lapse in auto pay NO ISSUES
I had a lapse in my auto pay. I called and the person was so helpful getting me back on track with no lapse in coverage and no additional charges.
Insurer: Embrace
By: Jennifer Corbin
Claims process fast and easy
Claims process fast and easy. Step by step on website with quick evaluation and payments. Dogs to the most amazing things and insurance is a great protection for our fur babies and wallet.
Insurer: Embrace
By: Duncan
I definitely recommend this company
Very happy with this company. This is the 2nd time I've had to file a claim and both times all I had to pay was my deductible and my 10% and they pay 90%. The one thing I feel they can improve on is the processing time. The first time my claim was processed Very quickly, but this time it took over a month, therefore I only gave a 4 star review.
Insurer: Pets Best
By: Annette L
DON'T PAY FOR A YEAR ALL AT ONCE!!!!
My experience with Embrace has been horrible from the start. First, they started a claim the day after I purchased the policy because someone filed the wellness check and orthopedic exam that I submitted the wrong way. And worst of all, I emailed them to follow up on all the documents sent regarding my dogs health. I clearly stated in my email that, if my dog was evaluated with a pre-existing condition, that I was going to cancel my policy. I gave them plenty of time to respond to me and when they didn't, I figured that my dog got the all clear. HELL NO!!!! THEY CONTACTED ME 3 DAYS AFTER THE TIME ALLOWED FOR A FULL REFUND IF CANCELED. I WAS A DAMM FOOL TO PAY FOR A WHOLE YEAR. BECAUSE, NOW THEY ARE TRYING TO KEEP 150.00 FROM MY REFUND. I AM NOT GOING TO ACCEPT THIS. I HAVE SENT SEVERAL EMAILS PRIOR TO THE CUT-OFF DATE AND THEY NEVER RESPONDED. I THINK THEY DO THIS CRAP ON PURPOSE. IT'S VERY UNETHICAL TO RUN A BUSINESS THIS WAY. I HAVE CONTACTED THE BBB TO FILE A FORMAL COMPLAINT. AND HEY EMBRACE.... DO NOT ATTACHED ANY BS COOKIE CUTTER POLICY JARGEN TO MY REVIEW!!!! YOU ALL JUST TALK OUT OF THE SIDE OF YOUR NECK ANYWAYS.
Insurer: Embrace
By: This Guy