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Claim Reimbursements are Simple to Understand
Submitting a claim is easy. Petsbest is timely in responses and evaluations of my claims. The Explanation of Benefits explaining my coverages and what money is to be reimbursed is very simple to read, leaving no question how Petsbest came to their decision.
Insurer: Pets Best
By: Maegan Crosby
First time with Pumpkin
I called Pumpkin, because it was my first time with a claim. Everyone I spoke to made me comfortable with the process. It was a wonderful experience, it was smooth sailing.
Insurer: Pumpkin
By: Raven
Great coverage and quick answers
I received always received quick and clear answers to my claims .
Insurer: Pumpkin
By: Mta
Excellent customer service!
Received payment for my claim the day after I filed!
Insurer: Embrace
By: Blackwing
I recommend this company to all my fur…
I recommend this company to all my fur baby parent friends!
Insurer: Pumpkin
By: Megan Atkins
Nothing bad to say
Filing claims is easy. Turn around time has been about 5 weeks for claims. They have not denied any claims which has made navigating our dog’s new health condition so much less stressful.
Insurer: Pets Best
By: Robyn Disler
Awesome helpful staff
Awesome helpful staff
Insurer: Pumpkin
By: Joan Schaefer
comprehensive
comprehensive, timely, and reliable. I had a claim for my dog only a few weeks after I signed up and I was worried they would try to find a way out of paying the claim but in fact they paid all but $10 and my deductible. Payout was easy, I could track the status of my claim online, submission process was very easy. Overall a painless process.
Insurer: Pumpkin
By: customer
Exhausting frustrated but happy in the end
This was my first claim but multiple claims and my experience was exhausting and stressful. Now Embrace does say the first claim is the hardest because of all the medical records they have to acquire from the vets and after the first claim the process is easier. First off my vet was not sending documents embrace needed. Then embrace said they didn't receive documents that I knew they had cause I scanned them. But the main problem was embrace was waiting for papers from a vet my dog never went to located in another state. The main central office must have been located there. This was 3 months of waiting after they received all medical records. I didn't get results until I called them twice and spoke to 3 separate employees at different times. By time I spoke to the last employee I was frustrated and they resolved the issue that day and I received a deposit 3 days later. That employee made me very happy. There is a breakdown with communication that needs to be resolved somehow. Having this insurance has saved me a few thousand dollars and I got the insurance last year.
Insurer: Embrace
By: Robert Greiner
Embrace did very well in reimbursing us…
Embrace did very well in reimbursing us fairly quickly. We were notified of approval 10 days after we submitted the claim. We were paid 2 days after approval. My only complaint would be that upon submittal of our claim, there was no updates to its status until the approval 10 days later. Just having it sit there for 10 days without any actions was a bit worrisome.
Insurer: Embrace
By: Ernest Timmie