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Just Don't
Signed up for Trupanion when my dog was just under a year old & they quoted me $48, then increased it to $64, then $74, & now, 3 years later, they are attempting to increase it to $115 with their reason being: "We've paid more than $30,000,000 in claims for Florida pets alone. However, with our new Florida plan, we didn't get our pricing right-- which means we haven't been charging our members enough based on the value they are receiving" 1) What value? My policy doesn't even include preventative care 2) Because OTHERS filed claims, my rate has to increase? ...They do not care about your pet, just their own pockets.
Insurer: Trupanion
By: Kim
Insane yearly renewal increases.
I thought the company was great because of the coverage I got for the price monthly for an older dog. However, my policy just renewed and it went up from 80$ to 150$ per month which is more than my own insurance as a human. My dog is older (9) but we had no claims and no health issues last year, so no reason for the insane increase besides their algorithm. Beware! I will be switching due to a 47% increase if you’re looking for pet insurance. They said 25-35% is the average yearly increase.
Insurer: Embrace
By: Shaye Holdaway
Excellent great customer service … quick…
Excellent customer service … quick response!
Insurer: Embrace
By: susan wolfe
I absolutely love Pets Best
I absolutely love Pets Best. Love the quick uploads, have dealt with customer service which was pleasant, reviewing of claims is quick and payment made back is done quickly also. I highly recommend Pets Best to everyone I know.
Insurer: Pets Best
By: WMara
USAA discount scam and find ways to refuse coverage
As a USAA member I joined Embrace due to the discount. I paid $38 a month for a 1 yr old Yorkie. Now that she’s 2, the price increased to $53!!! In the past year I tried to make one claim, for kennel cough which was rampant. I was denied and told I had to wait a year for her to be cough free!?!? I had taken her to get her shots 3 days prior to my vet visit and noticed a lump on her butt. I ask the vet if it was because of her shots and she said probably. I declined aspirating it unless it didn’t go away. Embrace then said they would not cover any lumps, bumps, or cancer until I had it aspirated. It went away. What am I to test? The vet also told me to brush her teeth better because she has a bit of tartar on her tooth. Embrace said they wouldn’t cover any dental stuff until I had her in for a complete cleaning! I never even made any claims for lumps, bumps, cancer or teeth issues…but it’s like they find a way to block paying for anything in the future! And my rates increased!!! Their website doesn’t work half the time. Terrible customer service. I hope USAA sees this and drops them!!
Insurer: Embrace
By: Rose Bielec
Delayed processing of first claim…
Delayed processing of first claim submission - not a great impression.
Insurer: Fetch Canada
By: Kat
Pets Best was helpful in processing my claimmy…
Pets Best was helpful in processing my claim when my sweet boy passed. It covered a lot of the testing and they were proactive in reimbursing me for the months I had paid after his passing. It was very helpful for them to handle this when I didn't think to. It's been hard missing my pup and the whole process was seamless.
Insurer: Pets Best
By: Aline Venturin
Simple to submit claim
Simple to submit claim, response is prompt and when I contact you about something always are courteous and helpful.
Insurer: Embrace
By: beckyldodgeyahoo.com
Unresponsive customer service
Unfortunately, this is my first call to Embrace since we started the service for our two dogs last month. Called with question about recent charges to our account. The representative said she would have to investigate further and promised to call back later. It’s been two days and I haven’t had a response from Embrace yet. Bad customer service.
Insurer: Embrace
By: M. Payne