154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
235,974 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,325 reviews
10,787 reviews
27,479 reviews
14,161 reviews
63,005 reviews
Category with most reviews
This chart shows the distribution of review categories.
Fabulous Customer Service
The customer service is FANTASTIC and I could not be happier with the policy I ended up with
Insurer: Pumpkin
By: Ali Lash
Overall satisfied with the experience
Monthly cost for my pet’s insurance is reasonable, reimbursement for wellness procedures (vaccines, etc.) needs to reflect the current inflationary costs, and the app claim form is easy enough. My very first claim for a wellness visit was a hassle. Had to call and speak with a representative to get it sorted out. Disappointing, but since then my other two claims for wellness items has been hassle free. Processing and reimbursement for my last two claims has been fast and hassle free. Explanation of benefits paid is for all purposes is essentially nonexistent. Really explains nothing. Needs to be more explicit. Overall so far not a bad experience, but there is room for improvement. My daughter has a brand name pet insurance competitor and she pays almost twice the cost. They may provide coverage for more items and reimbursement are slightly higher, but every claim is a hassle. So in comparison I can’t complain too much, as Spot hasn’t been too bad.
Insurer: Spot
By: Anthony
Easy to use and very friendly and…
Easy to use and very friendly and helpful. Claims are a breeze
Insurer: Embrace
By: Lauri Aucoin
Always helpful with any questions!
Always helpful with any questions!
Insurer: Embrace
By: dawnmarie baisden
Processed claim promptly
Processed claim promptly. Very happy with service.
Insurer: Fetch
By: Rose
Good turn around time with claims
Good turn around time with claims
Insurer: Spot
By: JustAnswer Customer
Customer service is awful
Customer service is awful
Insurer: Spot
By: Chase Kaufman
Quick and kind responses to claims
Quick and kind responses to claims. Appreciate the ease of submitting a claim as well.
Insurer: Embrace
By: Colin Arthur
Great experience minus using the app
Really enjoy the scope of coverage and relative ease of getting claims approved. When I’ve had to call customer service they quickly connect you to a human being and are great at walking you through what is and isn’t covered. My only complaint is their app and website. The app regularly crashes on Apple devices, which forced me to use the website. Going through there crashed the claim once just uploading pictures. Again, great insurance and would recommend to folks. I just hope they can iron out technology kinks. Update 08/16/24. It doesn’t seem to allow you to reply to a response to the review. I’ve tried all the steps listed from the Embrace representative and have had numerous emails and phone calls to no avail. The app still crashes repeatedly on IPhone.
Insurer: Embrace
By: Bryan Hinman
Literally does not cover a single thing…
Literally does not cover a single thing you have to pay so much money before they even think of covering is so unhelpful has the worst website. Literally wish I could give it negative stars I hate trupanion.
Insurer: Trupanion Canada
By: Kristal Naomi