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Heather was very understanding and…
Heather was very understanding and helpful when I called regarding my billing issue.
Insurer: Fetch Canada
By: Sara Lepine
Fast quick service at a reasonable…
Fast quick service at a reasonable price. We love the preventive care coverage option. I only wish our policies could be co-termed to start and end together with 1 single simple payment.
Insurer: Pets Best
By: Kimberly Shaw
Suing for Veterinary Malpractice
If I had only read all those reviews on the Alpine Veterinary (not the duplicate account of Grace Roberts DVM) on Yelp!
Pets Plus Us GREAT!
My Lab experienced a very bad tare of Cruciate Ligament. I was VERY HAPPY with Loyalist Orthopaedic in Belleville, Ontario for their care and surgery jag Receiver. Even more so on the service and insurance coverages I had with Pets Plus Us I’ve had since Jag was a puppy. I could have paid 1000’s more ths. I had to but the insurance paid off!! I’m a very grateful for all the representatives that helped. They are all very compassionate and understanding to your needs. Like they all were pet owners and were totally on your side with the whole process!!! Thanks. Steve C
Insurer: Pets Plus Us
By: Steve
Very pleased with their service
Very pleased with their service! I would recommend you to family and friends! In fact, already told a neighbor about Many Pets!
Insurer: ManyPets
By: tere
2016-2024 customer then left
Was with Embrace from 2016 to August 2024. Initially the first few years they were great to have and had the best customer service. I had the wellness and accident-illness plans. I had everything covered and would generally max out my wellness benefits before i would need to dip into my accident-illness. Even things like groomers were covered. The issues started once we relocated from Missouri to Texas. Rates just seem to increase a little each year but not at any alarming rates and still pretty affordable. Fast forward to when my dog turned 7 years old and rates starting going up like significantly to even when he turned 8 years old May 2024 I even more till point I was paying 46.95 (wellness no change) +$111.76 (accident-illness, huge jump). They claimed it was due to my dogs age. I bite for a few months until they claimed to not wish to cover one of my scheduled appointments with my dog where they found some type of urine infection. So instead of pushing it towards wellness, they tried to push it towards accident-illness within hours (I submitted late night before and claim was song next morning) of my initial submitting. This lead to a phone call immediately as I had paid over $243.66 for the appointments and they were only initial going to give me a fourth of that cost. Customer Service had to go back and forth between me and the adjuster which was mildly annoying versus allowing me to speak directly to them. Finally I told them to cancel my account effective next day. I was advised i would been refunded certain things but may also needed to be pay Embrace for additional funds that may exceed $100 to $200 that would be in an email since again the adjusters won't call you directly. All in all super disappointed where this company has gone from where ir was 6 years ago.
Insurer: Embrace
By: Jane Orr
Thank goodness we got insurance when they were young
We have 2 beautiful Frenchbull dogs (sisters) Xena and Lola. Lola is our 10 thousand dollar girl as she had a few expensive medical issues in her 5 years thankfully we can rest easy knowing we have insurance to help us with these big expenses but even with the expensive vet bills we wouldn’t change a thing as they light up our lives everyday with there crazy personality’s .
The best thing we’ve ever done for our pets
Two standard poodles, insured since puppies and now 12 and 9. So many serious health problems and everything covered without question. No hassles, only help. Customer service is excellent - the work to make sure we get full coverage on every claim.
Insurer: Pets Plus Us
By: Virginia
Scam
They approved a claim last year but I didn’t have the money for the deductible so I held off. Now my claim was rejected for the same procedure. This is due to them saying it has to be treated within 3 months. Thanks “Tru” panion. Nothing “tru” about you!!
Insurer: Trupanion
By: Mary
Amazingly easy to deal with
Amazingly easy to deal with. If you can take a picture of your medical bill you will ❤️ this insurance easy peasy!
Insurer: Embrace
By: Pam Korper