154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
235,974 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,325 reviews
10,787 reviews
27,479 reviews
14,161 reviews
63,005 reviews
Category with most reviews
This chart shows the distribution of review categories.
Courteous and prompt response to my…
Courteous and prompt response to my question.
Insurer: Embrace
By: Debbie
Easy to submit claims.
Easy to submit claims.. Staff is very helpful and understanding when having questions
Insurer: Embrace
By: Ingrid
GREAT Customer Service!
Don from Fetch helped me so much this morning, with questions I had about a claim. He really put my mind at ease, because I was having trouble uploading documents and was afraid the claim would be denied. I felt so much better after our call.
Insurer: Fetch
By: Ruthie G
We love using Embrace
We love using Embrace! Fits our needs and great service!
Insurer: Embrace
By: Victoria Lynn Berdnik-Atkinson
I find myself somewhat overwhelmed by…
I find myself somewhat overwhelmed by this review, as it appears that the policies are continually evolving to benefit the company rather than its customers. Premiums are consistently increasing at a rate that exceeds wage growth. Additionally, the claims processing is far from straightforward; it is mired in a complex web of underwriting bureaucracy driven by the interests of the CEO and shareholders. If premium rates continue to rise, the company risks losing its customer base.
Insurer: Pets Best
By: Henry
This company is horrible
This company is horrible. I have met life and pets best. Two dogs, and I submit the claims on the same day. Met life has a turn around time frame of around one week. Many times not even that long. Pets best will take over a month. Something as simple as allergies. My fur baby gets the same medication every month. Yet, it takes over a month to process the claim. The paperwork been sitting on someone’s desk for almost a month. Then a month later the company will tell you something is missing. It has been a horrible experience dealing with this company. By the way, I was just told the turn around time is now 42 days.
Insurer: Pets Best
By: danyielle shelby
Ease of Filing a Claim
I was undecided about which pet insurance to get for my new puppy. The veterinary clinic I went to had pamphlets about Pumpkin Pet Insurance so I took one and read it. I signed up for the insurance after reading it covered so many things for new puppies. My puppy got an exam and one vaccination. I paid for it and sent a copy of the bill to Pumpkin. They deposited the full amount into my bank account within a few days. I’m very happy with the turnaround time and ease of turning in the claim.
Insurer: Pumpkin
By: Carol Ames
TERRIFIC COMPANY.We have had Embrace for over 7 years
We have had Embrace for over 7 years. Service has always been excellent. Have called Customer Service a couple of times and Representatives were friendly, caring, knowledgeable and reassuring. Claims processing is FAST. We highly recommend Embrace Pet Insurance.
Insurer: Embrace
By: Susan Pettit
Great customer service
The customer service person was kind, thoughtful, professional and made sure I was taken care of.
Insurer: Embrace
By: AT
Horrible Claims Processing & Too Expensive
Our French Bulldog has been insured for over 3 years. Started at $97.40/month, 2nd year $107.29/month. The 3rd year the premium almost doubled to $192.21/month. Then when you actually make a claim they say it takes 15 BUSINESS days to process. They contact you on the 14th day to request more information & the 15 BUSINESS days start over. So it's actually taking 30 BUSINESS days to be reimbursed just over $200.00. It says on the claims screen that it "typically takes about two weeks"...not 15 BUSINESS days. Paying over $2300/year for 80% coverage with a $300 yearly deductible. Not sure this is worth it to be reimbursed $200.00. My advice, save your money & keep it in a savings account!
Insurer: Fetch Canada
By: Frechie Mom