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Premium doubled without any claims!
Embrace doubled the premium for my cat’s policy after 1 year. I had no claims and my cat was in good health. When I enquired, I got a generic answer about premiums being adjusted every year to account for various factors. I’ve now canceled my policy with Embrace and moved to a different insurance provider..
Insurer: Embrace
By: customer
Great pet insurance
I submitted my claim on Saturday and was approved on Tuesday! Great customer service
Insurer: MetLife
By: Lisa
3 weeks already for a basic 80 dollar…
3 weeks already for a basic 80 dollar claim with no end in sight. You call them, you will be on hold for over 30 minutes. I won't use them again. In fact, I was considering canceling this policy..
Insurer: Pets Best
By: MARK
Pet insurance rates skyrocketing
Im so unhappy that pet insurance rates have increased SO much. In this case, is it because Enbrace is now owned by JAB Holding Company. They are the same people buying the last independent vet clinics and driving up those prices. My premium doubled.
Insurer: Embrace
By: Linda G
Great experience
Great experience. Fast. Easy. Simple.
Insurer: Embrace
By: customer
Very happy!
Carmen at Prudent, who I spoke to before taking out the insurance, could not have been more helpful. She was very open and honest and also gave me some great tips specific to our Corgi Marra. We discussed all options available and I was happy at the the end that I was making the right decision re the cover I chose.
Insurer: Prudent Pet
By: FRANCIS CAVE
I called Embrace last week to determine…
I called Embrace last week to determine if the procedure would be covered. The representative was so helpful and kind, and assured us it would be as it is related to previous issues.
Insurer: Embrace
By: Barbara
Needed vet exams before she was born
Back in May(2024), my puppy had gotten diarrhea after getting spayed, so I had already paid a huge amount down in that month. When I submitted my bills and vet notes for the diarrhea episode, not for the spaying for obvious reasons. Fetch wanted the vet notes, so I provided them. Then they wanted more vet notes, so I got all the vet notes my vet could send me. Then they asked for all vet notes for one whole year, which at the time was 05/15/2024, and they wanted all the way to 05/15/2023 when my puppy was born on 06/19/2023. When I tried to explain to them that she wasn't born yet they asked if I was refusing to get these records. They put my claiming hold. I had been paying for insurance with them since I got my puppy at 8 weeks old on 08/17/2023. Meaning at this time I was already a paying customer for 9 months, submitting records etc. And meaning I had all ready paid over $450 in insurance. What I was asking for in return of my insurance I was paying for was $350. They will fight you tooth and nail and not listen to reason. Scammers
Insurer: Fetch Canada
By: Tara Jakubiec
So easy to make a claim
So easy to make a claim. I have been with Embrace for about 4 years. With 3 dogs, I would never be without pet insurance. They have been easy to deal with and have reimbursed according to their guidelines and my level of coverage.
Insurer: Embrace
By: Pauline Presson