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Pets best? More like pets waste of time!
I got my insurance last year when I got my puppy thinking it was going to be looking out for her and have her set up for anything that was to come our way. First time making a claim I was denied (okay cool) but I was given a "see benefits" instead a reason? You can't give me a short reason? I file a claim and it takes months, with only a single email here and there saying "sorry for the inconvenience" you can't communicate what's taking so long? High volume/high claimes/the weather etc something other than sorry? I've made 4 different claims and I have yet to see a check that was made out to me. There is zero incentive for being a member. You just pay 65 bucks for the "best" insurance and it's a complete waste of my money,time and efforts. Good luck trying to speak to a human you'll be on the phone forever and thet will just tell you to "see your benefits" than have it explained to you. Look I get it I can see my benefits but I would like it explained further by someone who is knowledgeable in the insurance industry but I just have to figure it out on my own.
Insurer: Pets Best
By: Marisol
Latest 1 comments
Parallels my experience
Amazing services
Amazing services! when i call they answer right away! and they do claims very fast.
Insurer: Embrace
By: Sophia Torres-Quinones
Josh was very informative and answered…
Josh was very informative and answered all of our question's and then some! We look forward to an on going relationship wit Fetch! Thanks Josh!
Insurer: Fetch
By: Eric Bratthauer
Don’t be in the vet office yet
Don’t be in the vet office yet
Insurer: ASPCA
By: Carmen Lugo
Customer Service was Great.
Customer Service was Great.
Insurer: Prudent Pet
By: VIC
Best pet insurance ever customer…
When you call for an issue customer service is very friendly. This was the best decision I made when I took my Coco to the vet. It was very easy to file my claim receive my refund back in no time definitely a good insurance for pet owners I would recommend anyone to get it
Insurer: Spot
By: Teresa Parham
5 Star Experience
When a routine visit turned into a big problem, Spot never missed a beat. Filing the claim was easy. Very thankful for Spot, 5 stars all the way!
Insurer: Spot
By: John C
I was having trouble signing in,was…
I was having trouble signing in,was able to talk to someone, help me out a lot,person to person is important in times of stress.
Insurer: ASPCA
By: James Wright
Nice that after a claim free year
Nice that after a claim free year, my deductible is lowered.
Insurer: Figo
By: customer
Never reimbursed. Canceled and started a savings account
Submitted a claim. My receipt from the vet showed the procedure information and was marked paid in full, $384, at time of service and stated $0 balance. Uploading etc went fine, the website wasn’t bad. But the insurance ended up useless. I feel like they weren’t even trying to read the document submitted and just rushing through denials. I submitted the receipt and paperwork following all instructions on 11/14/23. I only tried to get reimbursed $70 of the $384 because of the deductible and some things weren’t likely going to be covered. Later I got a message that they denied reimbursing the $70 because the receipt wasn’t showing I paid it in full even though it clearly did. My vet was baffled why they weren’t accepting it. By the time I got the notice, could get back to the vet and get the receipt re-done on my time off from work, before I could resubmit it, they closed the claim on 12/06 and told me to restart the process if I wanted to try again. Now I’ve paid nearly $500 in premiums plus nearly $400 in vet bills, and never received any reimbursement, wasted my time, and wasted my vets time. Instead, someone recommended that I start a little savings account for future needs. Sent that premium to my own savings account each month and not deal with wasted time, paperwork, and unreasonable denials.
Insurer: Pets Best
By: Melissa Wollenweber