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Always easy to submit and get a quick…
Always easy to submit and get a quick response in a timely manner.
Insurer: Embrace
By: George Gutierrez
Our Experience with our new Embrace policy..\
We have had our policy with Embrace since spring of 2024 for our 2 dogs. One is an older dog with pre-existing conditions and the other dog is now an 8 month old puppy. The process for filing claims is very easy. The company is quick to respond. The customer service representatives that I have spoken with have been very friendly and helpful in helping me learn and navigate the process for understanding exemptions for my older dog and filing a claim for my puppy who experienced a tibular bone avulsion fracture. We have already had two claims paid for our young puppy. One was part of his Wellness Plan and the other plan was related to his accident, We have been very pleased with our experience.
Insurer: Embrace
By: Catherine Lum
Submitting claims is very easy!
Submitting claims is very easy!
Insurer: Embrace
By: Kitrena Warren
Excellent service and quickly paid…
Excellent service and quickly paid claims! I highly recommend this pet insurance.
Insurer: Pumpkin
By: Erica S.
Helpful, Friendly and Efficient!
Stephanie was very friendly and efficient! She did not try to "pressure" me in any way and worked on plans until we found the one that would suit me the best! Looking forward to a good experience when I need to use them.
Insurer: Prudent Pet
By: Tish
I have be so grateful for how quickly…
I have be so grateful for how quickly Embrace has taken care of our insurance claims. Definitely recommend this company
Insurer: Embrace
By: Mrs. Shelba Richards
Very nice representatives and very…
Very nice representatives and very helpful
Insurer: Prudent Pet
By: colegrovemsn.com
Quick claim processing response
Quick claim processing response. Embrace paid the claim quickly and adhered to their benefit statements. Will continue with them. Excellent company in iur experience.
Insurer: Embrace
By: Sarah
Inefficient assessment team, and bad and unhelpful call center.
I would have given zero star if it allows. I registered my kitten with the vet clinic via phone and when I received invoices from the clinic, I didn’t check the name spelling. I submitted claims and realized my kitten’s name was misspelled when I got feedback from petsbest that the expenses weren’t for my kitten. It was the 1st letter on her name that was wrong. Another comment was part of the invoice was obscured. When I called and asked the call center couldn’t tell me what that obscure portion was. How am I supposed to fix it if I don’t even know what they are looking for. Back to the misspelling of name, after I talked to one of the call center, she told me it’s okay if I prepared a letter for the vet to confirm and signed that it is the kitten which the name is on the insurance that she took care of. (Actually the insurance wanted the vet to call them to confirm this. I told them I waited more than 30 minutes before someone taking my call. It’s not practical for the vet to call and how could the insurance validate someone in the phone.) I informed the vet what have happened and she kindly signed that letter for me. I submitted the letter but the insurance came back with the same comment. I called again with the purpose to ask for extension because the vet is on vacation. This time the person who received the call was rude. You can tell if someone didn’t want to help or talk to you by his tone of voice. So I was told that the case couldn’t be paused. He told me to try with anyone at all at the clinic even after I told him that it’s a small clinic and every time I was there, it was just a vet and one assistant. Then I asked for the 3rd claim I submitted. If I have to go to the clinic and ask for more evidence, I would want to go once. (I submitted 3 claims and got back 2 response the 2nd time). He couldn’t tell me anything. I would assume that call center has more info than I have. I would really love to talk to the assent team directly to understand what that they want. Don’t put me to a call center if the only answer they could tell is the same thing on the website because it don’t help at all and such a waste of time.
Insurer: Pets Best
By: SA
Easy to file a claim & check comes fast.
What I love about this company is the ease in which to file a claim online and the speed that they pay the claim. Their parameters are clear on the claims they deny and they have a yearly deductible. I know this going in. I like their service and I refer them to others.
Insurer: Embrace
By: Petras World