224,962+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I had a problem submitting a claim
I had a problem submitting a claim, and it told me to call. I called and they said to leave a message and they would get back to me. They did not. And it’s not the first time where they’ve asked you to leave a message and they don’t call you back. Submitting claims is confusing and it doesn’t give you full information. I received a reply on this site about calling them. I called. I got put on hold for at least 10 minutes so I hung up. I called back. I got an explanation on my benefits however, I did not get an explanation as to why no one ever calls back. The excuse was there was a holiday. That was only one of the four days. I have another call into them right now to speak to a supervisor. They need to make changes to their customer service.
Insurer: Figo
By: Unhappy
it is nice to submit a claim and get…
it is nice to submit a claim and get quickly reimbursed. Have had no problem since using Spot.
Insurer: Spot
By: Fred Rue
Rip off!
Seems PetsBest will do everything they can, including over-riding vet documentation, NOT to pay on a claim.
Insurer: Pets Best
By: Joanne B
Fast and easy
Submitted my claim on Wednesday and it was already processed two days later! The app is super easy to use!
Insurer: Spot
By: Jacqueline Williams
They respond so quickly with claims
They respond so quickly with claims
Insurer: Spot
By: Irene Fesperman
Best decision ever!
My dog has the accidental illness and preventative care coverage. She was recently spayed and she has had some serious complications. She is apparently allergic to the sutures that were used for the procedure (both internal and internal). Her incision opened and most of her other sutures came out. She has required multiple doctor examinations, medications, light therapy, and antibiotics. Thankfully, it has all been covered by Spot! The claims process is amazingly easy - I just have to upload her invoice on the app and explain why I took her to the vet. The claims return time is very quick. After spending thousands of dollars at the vet I am so thankful when I see the claims report from Spot with my coverage and reimbursement amount. Getting Spot was truly the best decision! Member for life!!
Insurer: Spot
By: Melanie Stuart
Easy & Fast
Submitting a claim with MetLife is simple, easy and the response you get is fast. My claim was submitted and approved within seven days with no issues. I'm extremely happy my company offers pet insurance as part of our benefits package and choose MetLife as the provider.
Insurer: MetLife
By: Eric
Good First Impression
I have just purchased my policy and so have no history so far with the company. I have researched many companies and it impressed me that Prudent Pet continued to reach out to me and when I spoke with Megan, she was most gracious and answered all my questions. I think it will be a great fit for Gracie and me.
Insurer: Prudent Pet
By: Sharon Wilcox
So far I've been incredibly impressed…
So far I've been incredibly impressed with the level of service and the simplicity of SPOT pet insurance processes. I work in the technology field so I know the tendency to go with AI and automated service for as much of the process as possible to keep costs low. I was impressed that I was able to speak to an actual person very quickly when my questions were not included in the FAQ pages. We experienced a nearly fatal accident with our dog just a few days after the insurance went into effect. I'm waiting to see how the process goes forward. Knowing the amount of her care exceeds what I ever expected to pay for her veterinary services, I expect a certain amount of investigation by the SPOT team. But after that concludes I want to see if the service level changes. Update to come. Stay tuned...
Insurer: Spot
By: Wendi Pencille
We just had to use Embrace for the first time
We just had to use Embrace for the first time. Although we have USAA for our car and homeowners and know that USAA is beyond compare, I was not sure how our experience with Embrace would be. Verdict: EXCELLENT! Filing a claim was so easy and we were reimbursed within 3 days after submitting. I had a few questions and they were handled wonderfully. Great customer service!
Insurer: Embrace
By: Kimberly Alexander