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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Once was good, but not in 2024
Almost every prescription refill gets pushback especially if there was no appointment. Costs have skyrocketed for this long time member. Claims take much longer than they used to, 2 weeks compared to a few days. Overall, service and quality has degraded and the Customer Service manager needs to be laid off and that whole department retrained. Embrace has gone down hill and it's only getting worse.
Insurer: Embrace
By: Longtime Embrace Customer
Excellent customer service quick…
Excellent customer service quick reimbursement on your claims. No problems at all. Would:glad recommend to anyone looking to buy pet insurance.
Insurer: Spot
By: Bertha Garcia
Embrace has been an excellent provider…
Embrace has been an excellent provider of insurance for my cat. Very easy to sumbit claims and reimbursement is fast. Just make sure to submit claims immediately because there is a short time frame in which you are permitted to submit claims. I highly recommend Embrace.
Insurer: Embrace
By: Kelly C
easy to put invoices in and quick…
easy to put invoices in and quick response
Insurer: Embrace
By: marjorie Philippe
I only use one email address and one…
I only use one email address and one password and you say it's wrong. I paid you for pet insurance and you kept my money and provided nothing!
Insurer: ASPCA
By: Marry Darliinger
Answered all my questions
Answered all my questions, and thoroughly communicated the plans to me.
Insurer: Pumpkin
By: customer
How can I take my pet to emergency and…
How can I take my pet to emergency and a vet for breathing issues and you not pay. What is the accident insurance for.
Insurer: ASPCA
By: Stacey Leppo
Our dog was a healthy puppy and once…
Our dog was a healthy puppy and once she turn 3 yrs old allergies kick in and the so did the piles of bills from her treatment. Taking the decision to insure our furry baby since day one was totally worth since all the bills after our deductible have been taking care of at 90%. We had a baby at the same time so the economical help is great !
Insurer: ASPCA
By: Paola Aguirre
Easy to work with
When my sweet dog reached 8 years old, she was diagnosed with Cushing's Disease, not only does this entail several blood work ups every year, but also a monthly medication that cost $90. I never had an issue submitting or being reimbursed for a claim. Metlife was always prompt with payment. When she was 10, I found out unexpectedly that she had an inoperable brain tumor. I chose to not have her suffer and had her put to sleep and cremated. The staff was so kind when I called with questions. I submitted the paperwork, and they did need additional paperwork, but they were prompt once I sent it. They were very understanding. I would definitely insure future pets through MetLife.
Insurer: MetLife
By: Cathelyn