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I’ve been extremely happy and grateful…
I’ve been extremely happy and grateful for all that embrace has done to support me and my cat Callie. Thank you for your compassionate team. Doug
Insurer: Embrace
By: Doug Ulp
Poorly Organization or Perhaps Overworked Specialists
Insurance specialists seem poorly organized and not good at what they do, imho. (Maybe they are just overworked.) These are my following true experiences with them: 1. Insurance Specialist updated a claim 9 days after their initial document request that the claim was “pending request documentation delivery.” However, the vet sent it the same day they requested 7 9 days prior. The hospital forward me the email and send me the notes in case they still hadn’t receive them. Worse part was that day I had just spoken to someone at Embrace and they said they hadn’t received anything which is why my case was still pending. This urged me to call the vet’s office. 2. My pet is a puppy. Mind you, we have gone to the vet mostly for routine care. Embrace had already requested all files pertaining to my fur baby. Yet, when I submitted a claim for an infection they requested all S.O.A.P notes because they have come to the realization that additional information was needed. This time it took them 21 days to realize they didn’t have all the files needed in order to process my claim. Once again, I go to my vets office and they showed me they had already send the requested documents. 3. Embrace specialists also only handles one claim at a time, even if multiples have been submitted. 4. In one of my claims, they sent the file request to an emergency hospital instead of my normal vet where the service occurred. When I called to find out the reason for this, they said all files need to be accessible in order to process the claim. We had gone once to this emergency hospital and it was for foreign object treatment. There’s no more notes from this hospital. Also, we submitted this claim so you already have the notes. A serious case of the left hand does not talk to the right. 6. I’m still waiting refund for the one illness infection my puppy have because they are still “reviewing” my case. They said it’s only the first illness that will take a while - approximately 30 business days, however I’m still awaiting that first and only illness refunds. Overall, they are just okay in my book. I wish I would have made more research in Nextdoor for real feedback instead of potentially biased websites recommendations. Trupanion seems to be better at handling their cases as well as coverage. A little more expensive but worth it!
Insurer: Embrace
By: Elena Z.
There is no fine print!
My cat had urinary blockage issues and I had several emergency room visits which eventually led to him having PU surgery. The cost of everything togther was over $9,000 and Embrace reimbursed me for 90% of that (minus $100 deductable). It was truly amazing! I can't say enough good things about them. I have recommended them to everyone.
Insurer: Embrace
By: Keri Alberghini
Easy claim filing process
Easy claim filing process. Quick payment. Good communication.
Insurer: Embrace
By: Roberta
She was amazing at listening at my name…
She was amazing at listening at my name choices for my cats - megatron - mini SUV - Glorg 🤣🤣🤣
Insurer: Fetch Canada
By: Francoise Blanchard
Comfort living Air conditioning
Comfort living Air conditioning, hydro charge low daylight saving time 😁❤️. Comfortable color company advertisement
Insurer: Sonnet
By: Bernadette
Always a good experience
Always a good experience. Claims are paid quickly and efficiently.
Insurer: Pets Best
By: Melinda Pimentel
Quick turnaround time for claims
Quick turnaround time for claims
Insurer: Spot
By: Christopher
Life Saver
Recently our beautiful Stella was hospitalized for possible toxic poisoning. Fortunately she survived this awful experience. I can't say enough about Healthy Paws and their stepping up to the plate and honoring our policy. It was quite a financial shock to say the least. They did everything they said they would do and did it in a timely manner. They are top notch. They even emailed me to check on our little girl. Thank you Healthy Paws !
Insurer: Healthy Paws
By: Shelly