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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Downhill experience! App glitches
Raised our rate, aren’t covering vaccines or basic care like they did the first year. Things they aren’t covering isn’t going toward the deductible either. Processing claims takes forever and they do it out of order (maybe so they don’t have to reimburse you??) Looking for another insurance provider for our pet. Also the app is awful and glitches constantly. I can’t see our information at all now via the main screen. (Not even our dog’s name.)
Insurer: Pets Best
By: Cassandra Weidmann
Easy to submit claims
Easy to submit claims, quick turnaround.
Insurer: Spot
By: BettyB
So helpful.
I have contacted them trough chat so many times and they answer all my questions. This is my first time that purchasing pet insurance, so I have a lot of questions and they are always very helpful. I am so glad that I got Pumpking for my little Frenchi.
Insurer: Pumpkin
By: Julia Benavides
Easy to navigate
After the obvious learning curve and getting to know the site, I found submitting a claim to be very easy! There was a very quick turn around and notification. I have told people about this and recommended they check it out for their pets. Thank you!
Insurer: Spot
By: Shanon Berry
The person who helped me on the…
The person who helped me on the customer service call was very helpful and friendly.
Insurer: Sonnet
By: andyphillips
I had a wonderful experience with a…
I had a wonderful experience with a call with Kyann LeViner today, she was excellent clear and provided me with a lot of information in regards to my insurance, excellent service, and great information thank you :)
Insurer: Fetch Canada
By: No name
An asset change did not adversely…
An asset change did not adversely effect my rate. Interaction was straight forward and quick.
Insurer: Sonnet
By: Robert
I have been with Pets Best for approx 1.5 years
I have been with Pets Best for approx. 1 1/2 years insuring 1 dog. We rescued a 9 year old Papillon and added the dog to the policy. We did receive some medical records from the rescue group which contained, vaccinations, blood work, examinations, surgery for teeth and spaying and I had my vet's exam for the dog. These records were uploaded. I was concerned about future claims being denied for lack of complete medical records so I called customer service for clarification. The response was less than reassuring, they would have to wait to see a claim and then evaluate. While I can understand this answer somewhat, I said it is difficult for a pet owner to continue to pay premiums for perhaps years and then be denied a claim for lack of medical records. I would like Pets Best to clarify their policy provisions for rescue dogs. "Other than the canned response we have to wait to see a claim"
Insurer: Pets Best
By: PJM
The way they treat there clients and…
The way they treat there clients and make you feel good
Insurer: Sonnet
By: William Parent