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Fetch Pet Insurance- Great!
Lauren, was extremely clear on the policy how it worked and what was covered. She went over the Wellness Policy too. Very helpful! The cost was very reasonable for all that is covered.
Insurer: Fetch
By: KGolder
Absolutely Abysmal Experience
Allow me to distill my extensive grievances with your abysmal company into 5 key issues: 1) The spay wellness claim was erroneously closed, leading to an exhaustive struggle to elicit acknowledgment. Despite consistent weekly follow-ups, progress with your team remained elusive. Absurdly, it was rejected due to a supposed lack of 12 months of medical records – a baffling demand for a 7-month-old pet. Even after addressing the issue with a manager, it took over 40 days for the claim to be processed, with my insistence that the clock be measured from the original claim date of 10/20. The medical claim, unjustly denied as a pre-existing condition, was, in reality, deemed non-existent. The absurdity of labeling a perfectly healthy state as "pre-existing" is confounding and calls into question the validity of your evaluation process. The deplorable state of your customer service is undeniable. The automated chat and phone prompts are not only nauseating but also appear to be deliberate attempts to avoid direct communication. Online agents displayed rudeness, a lack of concern for my issues, and an eagerness to hasten the chat's conclusion. The canned responses of "please allow blah blah days" were not only insulting but also unhelpful. Even phone interactions, marginally better, still represent the worst customer service I've ever encountered. The only redeeming aspect was the acknowledgment and apology from the manager I eventually spoke to. The inconsistency in claims processing time is unacceptable. The prompt payout of the first claim on 8/18 contrasts starkly with the swift denial of the second, while subsequent claims have languished for months without resolution. The inadequacy of coverage and the exorbitant cost are glaring issues. Receiving a mere $150 reimbursement for a $500 wellness spay is ludicrous. Despite paying over $1,200 in premiums and medical bills for routine wellness and a single cleared medical concern, Pets Best has approved a meager $255 reimbursement, with $150 still pending. The savings of $20 compared to not using have the insurance at all hardly justifies the considerable time and frustration spent dealing with your subpar service.
Insurer: Pets Best
By: Jessica Keenan
Easy Claims
The process for filing a claim was extremely easy and the CS experience is awesome.
Insurer: Spot
By: Peter Bennett
thankful I got them when I did because…
thankful I got them when I did because my middle age cat has beging kd and they have covered everything I only have have 1 issue is they nit picked my dog allergy because when I adopted him he apparently had a noted allergy and I hadn't owned him 18 mo yet before I made the claim
Insurer: ManyPets
By: ira
Peace of Mind when it comes to Vet Bills!
Kyann answered all of my questions and did a great job! I tell my vet and anyone who asks me about Pet Insurance how easy and streamlined Fetch Insurance is. I pay the vet, upload the invoice and vet records, and the reimbursement is wired directly into my checking account within 10-15 days. Never had a problem. I sure wish dealing with Florida Blue was this easy!
Insurer: Fetch
By: Melody Meoni
Customer service reps were very…
Customer service reps were very informative and helpful So far so good
Insurer: Spot
By: Michele
Mike claims are processed quickly
Mike claims are processed quickly. I get good value for the price. When I have questions, customer service is time Helpful, and professional
Insurer: Spot
By: Barry Collodi
I have Spot insurance for my Shinpoo…
I have Spot insurance for my Shinpoo and it has been wonderful to pay the cost I have in my coverage. I feel good having insurance on my dog for all her needs. They send your money back fast after you submit your claim. I not had any problems at all. The best insurance you can have on your fur babies.
Insurer: Spot
By: Lesa Gibson
Patient and helpful
Wasn’t sure exactly what I was doing to submit the claim called the assistance number and the person was very helpful. Told me exactly what to do. Got a quick response and got the assistance that I needed and they paid back the portion of the bill that I thought they would as they fully explained everything when I signed Baby Bee up. With everything she has been through I have learned the animals need insurance just as much as the people in the family!
Insurer: Spot
By: Natasha Foster