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Pet parents across the U.S. and Canada have left over 220,710 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Turnaround Time for Claims Process- Awful!
The turnaround for a submitted claim is unacceptable. A delay use to happen here and there, which I would let go, but now it is every time a claim is submitted. They have the time to send an email to apologize for the delay, but not process the claim itself? The delay can be up to 5 weeks sometimes. The amount I pay per month for this service, does not reflect the customer service quality when it comes to processing claims.
Insurer: Pets Best
By: Lauren
Every year I get a wonderful email…
Every year I get a wonderful email notifying me about a price increase. This year it was a 35% increase. Apparently, they claim that veterinary costs have increased so a price adjustment is necessary. Interestingly enough, I called all 5 of the vets in my town and all of them told me that prices have been stable over the last year on all services and products except their vet food. Clearly this company is making excuses to drastically increase their monthly premiums. They claim your monthly fee will never be affected by age giving you the impression that the price will remain the same year to year. Not the case. These price increases are not mentioned anywhere on the site!!! My pets premium went up $40 in two years. Insane. They will scam you every year. Avoid this company. They are a joke.
Insurer: Trupanion Canada
By: Mo
Thank you Fetch!
Fetch is prompt and thorough, especially with the explanation of benefits for claims submitted and coverage.
Insurer: Fetch
By: Binu Koshy
Easy application
Easy application. Smooth process. Thank you.
Insurer: ASPCA
By: Donna Haddad
Very friendly staff member
Very friendly staff member. She was able to answer all my questions with no hesitation. I also appreciated the fact that I was connected with a real person in a timely manner.
Insurer: Trupanion
By: customer
We recently submitted our first claim…
We recently submitted our first claim with PetsBest and it went very smoothly! It was for a wellness visit for our puppy, we ended up being reimbursed about $130 for his visit. We have the essential wellness plan. We were reimbursed very quickly, just a day or two.
Insurer: Pets Best
By: Jocelyn Sweeney
Having pet insurance for our "fur…
Having pet insurance for our "fur babies" really helped when our girl Heidi needed some major dental work and prevented it from becoming life threatening. The cost of treatment would of been very difficult if we did not have a policy.
Insurer: Fetch
By: AKIRA KIM
Easy and Fast
Fetch makes it easy and fast to submit claims. Claims reps are always happy to help and answer questions when needed.
Insurer: Fetch
By: Danielle Gaebele
I was impressed with the quick…response and start of wellness plan
I was impressed with the quick response. I was happy that the wellness plan started immediately so I could take my newly adopted dog to my vet to have him examined.
Insurer: Pets Best
By: Karen Cleveland
Vet care
The claim process was easy. And got someone refund back fast. Great first experience.
Insurer: Spot
By: Connie Rasbach