224,945+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,945 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Customer service was great when our…
Customer service was great when our baby got sick and was hospitalized. Claim was very easy and payment was made promptly. I highly recommend Pumpkin insurance.
Insurer: Pumpkin
By: Jean
Switched dog insurance to SPOT
I switched to Spot 2 months after another pet insurance company was hard to work with. I have a 7 year old dachshund and 9 month dachshund. I’ve had my puppy neutered and he has been to vet emergency. Spot claims are so easy to submit and was so happy with my reimbursement! I highly recommend Spot for both value and seamless claim submission
Insurer: Spot
By: kd
The customer is great and it does not…
The customer is great and it does not take that long to get your reimbursement check once you file your claim
Insurer: Pumpkin
By: Debra
Not worth it to, take too long to process the claim
My experience with MetLife Pet Insurance has been nothing short of frustrating. First, their chat support is practically non-existent. It's rarely accessible and seems to be there more for show than actual assistance. The claim process could be faster, taking up to 21 days from the date of submission. During this time, the app needs updates on whether the claim is approved or not, leaving you in the dark. I often need to call in and check the status of updates. Some Representatives are helpful; some want to get off the call. Instead of efficient online communication, they insist on sending you an Explanation of Benefits(EOB) through the mail, which is a waste of paper and completely unnecessary. This information should be readily available on their website for easy reviews. Speaking of the website, it's far from user-friendly. Navigating through it to find essential information takes time and effort. Overall, MetLife Pet Insurance needs significant improvements in customer service, claim process efficiency, and digital communication. I would not recommend it based on my experience.
Insurer: MetLife
By: Mulder
A lifesaver
A lifesaver! My dog Clark had horrific stomach problems that persisted for weeks. ASPCA covered my first visit and the follow up (after deductible). I’m so grateful for aspca pet insurance and filing my claim was simple and easy. I did it on my phone!
Insurer: ASPCA
By: TM
Very nice and kind customer service…
Very nice and kind customer service representatives. Very fast reimbursement.
Insurer: Pumpkin
By: Donna Whalen
Jury's still out
Still waiting for my first claim to be paid Jury's still out. I'm very surprised USAA endorsed this company I trust USAA it this company is off a little . I'll make a couple more payments to see if they come thur
Insurer: Embrace
By: Thomas Tubertini
First pet insurance I've had that's reliable
As someone who resuces dogs it's so hard to find reliable pet insurance that doesn't write off their medical needs "previous issue". I submitted my first claim and had a reimbursement within a few days. I'm so so so thankful for this company that acutally helps pet owners!
Insurer: ASPCA
By: Heather Decker