225,054+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,054 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Never again
March 2023. Spent 3 hours on phone with customer service to determine if this company was good for my pet. Went with them only to discover they promised the world and delivered an island when it came to paying on policies. May 2023 pet died due to cancer. Reason for non-payment was pet had "pre-existing condition" but never said what it was. Can't by law deny claim without listing condition. Refused to pay claim of over $900. That was for my pet who passed. Enrolled new pet in June 2023 - cat, 2 years, while waiting for payment from deceased kitty's visit to emergency hospital to find out what was wrong. On new pet they have decided not to cover his special food because of another "pre-existing" condition. How could I know of a pre-existing if I just got the kitty and issue didn't develop immediately? Last straw was they refused his dental cleaning expenses because according to them, "He had SOME tartar." If he is free from tartar for a year, they claim they will pay. When is a human or pet ever FREE from SOME tartar. Stay away. Just a scam! It was a vet who discovered their sneaky way of getting around paying claims.
Insurer: Embrace
By: Sharon
New to this company
New to this company, and so far no complaints My first claim submitted was completed in a couple days, and reimbursement was just as fast. +-
Insurer: Pets Best
By: Nancy
Prudent pet is such an amazing company
Prudent pet is such an amazing company. No hassle reimbursement, the adjusters reached out to me immediately when they had a question, they helped retrieve some of my cat’s records from a problematic vets office and I got reimbursed for my cat’s medical within 48 hours of filing a claim. The best part about it is, I did not even realize I had a policy during the time my cat got injured and I was still able to go back and file a claim! Awesome company for pet insurance! Highly recommend!
Insurer: Prudent Pet
By: Rebeca Khoury
PREMIUM INCREASE
I submitted no claims during the first year of coverage for my 4 year old German Shephard mix. The renewal premium increased by 32%.
Insurer: Figo
By: ZEUS
Thank you
Thank you for making the claims process simple and paying so quickly!
Insurer: Spot
By: Cynthia Dykhouse
The process is extremely easy and…
The process is extremely easy and customer service is very helpful.
Insurer: Embrace
By: Melanie Romalin
I found this email in my spam folder
I found this email in my spam folder. From year 1 to year 2, my rate increased nearly $200. I’ve made no claims. It’s a lot of money.
Insurer: Figo
By: customer
The submissions of claims was easy…
The submissions of claims was easy through their app. They paid promptly and I never had a problem with a claim. They paid 50 percent of the bills.
Insurer: Embrace
By: Joan S.
This was my first experience submitting…
This was my first experience submitting a claim. The form was self explanatory and mercifully short. The claim was processed very quickly and the checks received in less than a week. I was very very pleased with your process.
Insurer: Spot
By: Geary Coats