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Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Highly recommend
Highly recommend! Great customer service, very transparent, fast turn around on claims. They've saved us a lot of money and energy when it comes to doctor/hospital visits. Super grateful for them!
Insurer: Fetch
By: Cecilia Kelley
Long term customer can no longer recommend
I have had Figo on my Beagle since 2018. The policy started out at around 600 per year. This year's renewal was an incredible 1600 dollars per year. That is a 166% increase. I used to recommend Figo to everyone all the time because they do pay claims fast and according to their policy but since they switched underwriters their increases have been untenable. I lowered my coverage down to the bare minimum (5k with 80% reimbursement and 500 deductible) in order to make it reasonably affordable at 687 but will cancel when this year is over and switch to Pet's Best which will allow for unlimited coverage, 90% reimbursement and 250 deductible for just 90$ more than I am paying now for very minimal coverage. There is much ado in the pet insurance community about how filing claims doesn't increase your premium. They are right about that, it doesn't, but it isn't really a benefit for those of us with healthy, well-cared for dogs who rarely use the insurance and almost never exceed the deductible amount when they do. I would rather they based the cost of the policy on the claims filed, frankly - at least that way I'd be paying according to my usage. Figo is also one of the rare companies that doesn't offer a discount for those of us in the veterinary field. This is a common discount because most pet insurance companies recognize that dogs owned by veterinary professionals often get huge discounts on care and they receive much more care than the average pet, which warrants a discount because it saves them money.
Insurer: Figo
By: MMSLD
It’s been the best decision to have…
It’s been the best decision to have Spot!! So great and easy to use.
Insurer: Spot
By: Zenaida
Very easy to use and sign up for
Very easy to use and sign up for. Both our puppies are Fetch babies. Very quick reimbursement.
Insurer: Fetch
By: Elizabeth Page
Pet Plus Us Rocks
It was a stressful time for us as not only did our silly dog accidentally crack his tooth, he was also getting really sick with vomiting and diarrhea. He wouldn't even eat stuff like chicken and ground beef so I was really scared and just wanted him to feel better. Pet Plus Us had our back. The claims process was easy and overall it was just one less thing to worry about.
Insurer: Pets Plus Us
By: Marcus
Scam Scam Scam
Scam Scam Scam. The worst experience. I had for 3 years the premium. Never had any issue but that decode to increase 30% nea reason. So I showed around with Intact and got a home insurance quote for 60$ less .very happy. But guess what . Even if I canceled 1 month prior the renew .I got charged other full amounts. The bank agent advised me to stop by forcing payments and mark it as Scam. Neve shop from this company .the had office is in India too.
Insurer: Sonnet
By: Kondaj Manuela
Did not disappoint
Our baby girls leg accidentally slipped into a storm drain and fractured 2 bones. We had to go to the emergency vet and let’s just say it’s beyond costly. I was pleasantly surprised when I submitted the initial bill for nearly $1500 to find almost $1100 back in my pocket within 7-10 days. I’ve submitted 2 more bills $150 each and was reimbursed $118 each one week later!!! I’d never be without their insurance…. Thanks ASPCA!
Insurer: ASPCA
By: Christine
Scam.
Purchased insurance for my cats. Took them to the vet for illness. They claim 1 day decision time on claims. Took about 5 days. Bill was $284.90 with a $100 deductible with 90% reimbursement. Covered no part of the bill and even managed to claim that I didn't cover the deductible despite that the bill was nearly 3x the deductible. For my other cat, insurance was purchased around 10 months ago. Made a claim on it which surpassed the deductible. Still says $0 of the $100 deductible has been met. **In response to calling their customer service team, I have. They lied to me multiple times and made up lame reasons for declining coverage- somehow an examination fee (the fee the vet charges to examine the pet) is a "pre-existing condition"? I explained that to them but they continued to stay that is a pre-existing condition. Somehow a test that diagnoses them with a new condition that they never had is also categorized as a "pre-existing condition". I called her out on this. She hung up on me. Scam company. Only sign up for their coverage if you want to throw away your money.
Insurer: Spot
By: Aaaron
They quickly reviewed & paid my claim
They quickly reviewed & paid my claim. It was a big hospital bill as we had to rush our dog to a 24/7 hospital on a weekend after she collapsed.
Insurer: Spot
By: Bob Klein