216,303+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,303 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Communication
While I have been satisfied with the claims that have been covered, communication with Pets Best customer service has been extremely lacking. I would have given a "0" rating if possible. When I first joined there was an option to have an live chat. Questions were answered immediately. Now no live chat is possible. No email is possible. The only way to reach customer service is via phone and I have been on hold for as much as 45 minutes waiting to speak to someone. I am happy overall with the company but communication really, really needs to improve.
Insurer: Pets Best
By: Cindi
Great experience and easy to use
Great experience and easy to use
Insurer: MetLife
By: Sam Nageub
Takes less than a minute
It was as easy as 123.
Insurer: MetLife
By: Brenda Zhang
Really quick
Really quick. Easy enrollment. Perfect for anyone to complete. Thanks I didn’t have to speak to a rep. Like the last time.
Insurer: MetLife
By: Jeanette Eastman
A little more info.
Doesn’t really explain how to submit my se claims.
Insurer: Pumpkin
By: Christy Eads
Past experiences have been positive
Past experiences have been positive. Reimbursement ha not taken too long. Waiting to be reimbursed once again. Hopefully, vit will be just as quick. We’ll see!?!
Insurer: MetLife
By: J. Pardo
First claim
First claim: immediate response with a check. Second claim: nada. Impressed then disappointed. Have been sending statements but no action from Spot, ( except the insurance premiums are paid - by me!
Insurer: Spot
By: Joan Gualdoni
The process was super easy
The process was super easy. Aileen was very knowledgeable and very helpful.
Insurer: Fetch Canada
By: Micheal Burch
Do not recommend
I am extremely disappointed with Trupanion. I spent over $12,000 in veterinary bills for multiple, serious and separate issues, and every single claim was refused. Not one was covered. What has been most frustrating is that it genuinely feels like the claims were never properly read or reviewed. Each time, a new excuse was given to avoid paying, rather than actually looking at the medical notes and circumstances of the claim. At a time when I was already under huge emotional and financial stress with my dog, dealing with Trupanion only made the situation worse. I paid for pet insurance to have support when something truly went wrong — and I received none. Based on my experience, I would not recommend Trupanion to anyone who expects real support when they actually need to make a claim
Insurer: Trupanion
By: Lilli Smith