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Pet parents across the U.S. and Canada have left over 220,710 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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ease of use… everything done within the…
ease of use… everything done within the app!!!
Insurer: Embrace
By: A Jason Eldridge
Quick, kind, and easy service to use!
The process as a whole with Spot pet insurance is very easy, from filling out the information to submitting the claim! Response time is extremely quick, and when talking on the phone, they are kind and very helpful! We are super thankful we decided to get pet insurance!
Insurer: Spot
By: Holly Venaas
Terrible System
The main issue was that they needed further information from one of the vets we attended. They weren’t making an effort to get it, and asked for my assistance for the info, but neither the online portal, nor the email request had info regarding which vet or what information they needed. After 3 phone calls with embrace I was able to figure out what they needed, and get it from the provider (which was very easy) and had them send it to me and Embrace, which I’m glad I did. I also forwarded the info and got email notification of receipt. One month later I get an email saying they never received it, so I get on the phone with a fourth rep, and have them put me in touch with an adjuster. Suzanne was great and got it figured out immediately. There’s just so many things wrong it’s hard to make any meaningful criticisms… but Suzanne was awesome, so two stars.
Insurer: Embrace
By: Mitchell Haeuszer
Simple, easy, as advertised.
The fact that they paid me in a reasonable timeframe without hassle is all I needed from an insurance company. This no-nonsense, no-run-around experience is exactly how easy it should be when submitting a claim and waiting for reimbursement. Everything was as advertised with no surprises.
Insurer: Pets Best
By: corey lowder
They are asking for records they…
They are asking for records they already have. I have never had a hassle with filing a claim but this may be ridiculous.
Insurer: Spot
By: Patti
Great service, Quick Claim Refunds
Great service and quick turnaround for claims. Reasonable prices for coverage.
Insurer: Spot
By: Dee
I got spot for my dog and I am so glad I did
I have had a great experience with spot insurance They've always been kind and courteous when prompt with my claims.
Insurer: Spot
By: Molly Hayes
Make sure you do your research on pre…
Make sure you do your research on pre existing conditions. My French bull dog had a slight ear infection when we did his initial wellness exam and according to their terms any Dermatologic condition is not covered for 12 months. I paid out of pocket 700$ and they didn’t cover any of it. Sad since I pay almost 100$ a month for absolutely nothing. They did not warn me about this when I got coverage initially so I feel completely scammed out of thousands of dollars.
Insurer: Embrace
By: Thomas Terrazas
Accessibility and Use of Pets Best Website
There is never a problem when submitting a claim. Directions are clear; it takes very little time to complete the process. Further, refunds are issued in a timely fashion and any explanatory information is easily accessible. My husband and I are very pleased with design and workability of the website. Thank you, Pets Best!
Insurer: Pets Best
By: Donna Palumbo
Fast review of bill submitted.
Fast review of bill submitted.
Insurer: Spot
By: Nicole Christensen