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The only complaint I have is that even…
The only complaint I have is that even though the vet complied immediately by sending notes requested and I sent same notes, I had to call to get the notes send to review department.
Insurer: Spot
By: Cynthia Rubino
Denied ALL claims
I am leaving a negative review for this pet insurance due to them denying all claims submitted for my baby boy Lucas. He is a Frenchie who gets into everything. His vet suspects he got into cat poop and as we have several feral cats around the block, it seems reasonable he did. The vet recommended insurance as he said this breed is very subjectable to parasites (giardia is what he was diagnosed with). He was treated for this several times, getting better, then re-infecting himself. We had to stop letting him out and be himself due to our concern he would get sick again. He was also eating his poop, which of course did not help. But, he's a Frenchie so we went with the flow and advise of what we could do to address it. Finally decided to get him insurance. He starts getting sick again, giardia was the diagnosis along with coccidia. Treated him and he is now better. The 4 claims that I submitted were all denied due to his condition being deemed "pre-existing". It's not cancer! He did not have liver problems! How is this pre-existing if he gets better and then gets into things he shouldn't (accidental if you ask me). I read other reviews on Instagram and people share the same issues with this company. Also, please be advised I personally submitted my baby's medical records as I received emails from the company indicating they reached out to the vet and did not get a response. When I checked with the Vet, they indicated they received no such request. I personally submitted the records, then received an email weeks later, stating they were waiting for records from the vet. This is crazy! I canceled my policy as the cost for the insurance, is half my vet bill. Just be careful when shopping for insurance, not just because the price is good, does it mean they will provide you adequate service.
Insurer: Pets Best
By: Melissa
Surprisingly Pleased
We've never had insurance on our pets but with this puppy we decided to get accident/injury only insurance. It was quite reasonable, $270 a year. I could not justify $4,200 a year for Trupanion, despite their great reviews. Our main concern was future leg injuries or swallowing something he shouldn't have, which our other rottweilers have done. Then our guy bopped himself in the eye with a hose end and ended up with an ulcer on his eye and then entropion. I was anticipating they may consider the entropion congenital instead of being a result of the eye injury, figuring it's the job of the insurance adjustor to figure out how not to reimburse, but submitted a claim anyway. But, to our delight, they accepted the claim and all of his treatment, drugs, and surgery, and we were reimbursed before he even returned for this follow-up checkup at the vet.
Insurer: ASPCA
By: Ramona
Great To Know My Dogs' Healthcare Is Covered
I've been using Fetch for 3 of my dogs for about a year now, and I've been very happy. They keep me informed of each step as my claims move through the process. Payment comes quickly once a claim is approved. As a pet parent, it's so great to know that when something happens I can tell my vet to do what my dog needs, not worry about what I can afford to pay.
Insurer: Fetch
By: Leslie W
Joshua S answered all of my questions…
Joshua S answered all of my questions and provided me with much more information than I had thought of! IT was a great experience setting up my pet insurance.
Insurer: Fetch Canada
By: S Nar
Best decision ever!!!
I have had healthy paws since 2016 and they have given me a peace of mind. Their customer service is helpful, submitting claims is seamless and they process claims fairly quickly. My two dogs are able to get the best care because of healthy paws. Don’t think twice. You will never know when you have an emergency and will need to spend thousands. Thank you healthy paws!
Insurer: Healthy Paws
By: Gi Na
Excellent services
Excellent services, fast pay
Insurer: Spot
By: ning kai Huang
the customer service is quick
the customer service is quick, professional and knowledgeable
Insurer: Pumpkin
By: customerJames Boyd
The ease of applying and sending in a…
The ease of applying and sending in a claim..also how quickly the claim was processed
Insurer: Spot
By: Susan Laroche
Peace of mind…
Spot’s claim portal is so easy to use and response time is excellent. I’ve recommended it to family and friends and they’ve also shared how pleased they are with the protection and service. It gives us such peace of mind!
Insurer: Spot
By: Michelle Hurley