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Pet parents across the U.S. and Canada have left over 220,866 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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This insurance saved our dog's life.
We adopted a puppy (1yr old) in January and I decided to get the insurance. Thankfully I did. Our dog ate what we think is a pine cone and it got stuck in her intestines. She had to have 2 emergency surgeries because of it. It would have cost us thousands out of pocket. Fetch covered 80% after our $500 deductible. Without the insurance, we may have not been able to save our puppy.
Insurer: Fetch
By: Lori Biermann
Amazing!
Lemonade is amazing- submitting a claim is so easy and they walk you through each step. The final result of the claims are fast and thoroughly explained, and when a claim is approved, they deposit the money right into your bank account in a couple days! Any questions I’ve had were answered quickly and thoroughly and I love knowing my pups health is covered by them.
Insurer: Lemonade
By: Alyse
Easy to submit claims
Easy to submit claims. Fast processing times.
Insurer: Fetch
By: Christy Daniels
Thank you
Thank you for your recent claims review for Ellie! She has been having ear infections and I appreciate the ease of the claim and quick turn around time
Insurer: Lemonade
By: Leslie
speedy claims process
Very speedy claims process. I am very impressed. Website is easy to navigate also.
Insurer: Spot
By: Angela Zhao
Fetch makes like easier, but customizable notification preferences would be helpful
Fetch makes it extremely easy to submit and receive reimbursement for medical expenses. I've submitted a few insurance claims through your company, and while I appreciate the prompt acknowledgment, I would like to provide some feedback regarding the notification process. I believe there is room for improvement in terms of allowing customers more control over how they're notified during the claims process. Specifically, I would appreciate the following enhancements: 1. **Customizable Notification Preferences:** It would be beneficial if customers could choose their preferred method of communication (email, SMS, phone call, etc.) for claim updates. Some individuals may prefer real-time notifications via text messages, while others might prefer email notifications. 2. **Frequency Options:** Providing options to adjust the frequency of notifications would be helpful. For instance, customers could choose to receive updates only when significant milestones occur (e.g., claim approval, payment processing) rather than for every minor update. I believe implementing these enhancements would not only improve customer satisfaction but also streamline the overall claims management experience. As a loyal customer, I value transparency and control over my interactions with your company. Thank you for considering my feedback. I look forward to seeing improvements in the notification system.
Insurer: Fetch
By: Steven Curry
Quick responses
Thanks for being quick with the financial reimbursement.
Insurer: Spot
By: Gaye
We've had Fetch since we adopted our…
We've had Fetch since we adopted our cat 7 years ago and have been very pleased with their service. It is easy to file a claim through the app and their response is immediate. We usually get our payment within a couple of days and it is directly deposited into our account.
Insurer: Fetch
By: Sue Hardgrove
Great experience all around
Payouts are quick, it’s very easy to submit claims. Customer service has been great at answering all my questions and very quickly.
Insurer: Fetch
By: Shelby Grangruth
Figo is a scam
Not a single claim has been honored. Not a single penny for a weekend long hospitalization for accidental poisoning. If that isn’t what insurance is for, then I don’t know what is. I am about to try one more time then I will file a complaint with the insurance board. This must be illegal.
Insurer: Figo
By: Very unhappy customer