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Exhausting frustrated but happy in the end
This was my first claim but multiple claims and my experience was exhausting and stressful. Now Embrace does say the first claim is the hardest because of all the medical records they have to acquire from the vets and after the first claim the process is easier. First off my vet was not sending documents embrace needed. Then embrace said they didn't receive documents that I knew they had cause I scanned them. But the main problem was embrace was waiting for papers from a vet my dog never went to located in another state. The main central office must have been located there. This was 3 months of waiting after they received all medical records. I didn't get results until I called them twice and spoke to 3 separate employees at different times. By time I spoke to the last employee I was frustrated and they resolved the issue that day and I received a deposit 3 days later. That employee made me very happy. There is a breakdown with communication that needs to be resolved somehow. Having this insurance has saved me a few thousand dollars and I got the insurance last year.
Insurer: Embrace
By: Robert Greiner
Embrace did very well in reimbursing us…
Embrace did very well in reimbursing us fairly quickly. We were notified of approval 10 days after we submitted the claim. We were paid 2 days after approval. My only complaint would be that upon submittal of our claim, there was no updates to its status until the approval 10 days later. Just having it sit there for 10 days without any actions was a bit worrisome.
Insurer: Embrace
By: Ernest Timmie
NOT happy at all
NOT happy at all. I sent all records to prove that the dental work was current and the still did not pay
Insurer: Embrace
By: Shelia Gadwood
Awesome
Always so helpful on the phone and great customer service! Claims are always dealt with quickly.
Insurer: Pumpkin
By: Joanne
Very easy to submit a claim and quickly…
Very easy to submit a claim and quickly processed. I am glad I switched insurance for my pup
Insurer: Pets Best
By: Joanna Castillo
Steffi was so helpful and personable
Steffi was so helpful and answered any and all questions I had. She was very thorough and very personable. I would highly recommend her to anyone needing pet insurance.
Insurer: Prudent Pet
By: Karen Neuls
Timely
The person I talked with was extremely helpful and answered all of my questions on our claim. The claim was handled quickly and received the money in our account in a timely manner.
Insurer: Pumpkin
By: Ronnie Pool
Claim took weeks to process
Claim took weeks to process. And… I called before surgery to go through all classifications and charges and was given the ok. However, when the claim was submitted there was over $600 that was deemed not covered. This was devastating to me financially. I will switch providers as soon as possible.
Insurer: Pets Best
By: Karen Landstedt