223,014+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,014 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Easy process
Easy process. Upload the invoices and reports, sometimes a couple of times, but usually only once. They decide within about a week and deposit the reimbursement directly to my bank. Saved me a good bit of money
Insurer: MetLife
By: MW
The advisor on the phone was able to…
The advisor on the phone was able to solve the problem and provide me with the claim information .
Insurer: Embrace
By: Ellen Blodgett
I had recently bought this pet prudent…
I had recently bought this pet prudent insurance thinking I was going to save money but they ended up not being able to help me I recently went to get a wellness check for my cat and filed a claim for her in which they didn’t get back to me until two weeks just for me to find out I’ve been rejected in which I’m confused because I payed extra for the wellness coverage in which they did not cover as well thanks a lot👍
Insurer: Prudent Pet
By: Toroking
Claims
It was very easy to submit a claim and I got reimbursed in about 3 days
Insurer: MetLife
By: George Hohmann
It was easy to set up my insurance
It was easy to set up my insurance, but also the insurance price was very competitive
Insurer: Sonnet
By: Jeongwoon Cha
Friendly, quick and very efficient service
Friendly service, quick responses and lightning fast reimbursement made my experience an amazing one.
Insurer: Pumpkin
By: Mar
Much eeasier to do business with than several years ago
Filing claims are much easier and processing is certainly a lot faster than it was several years ago.
Insurer: MetLife
By: Spuds
Always denied reimbursement
You always find a reason to deny a claim. I filled a claim for an injury to my dog’s eye. You denied it due to a pre-existing condition. Just because he had the same injury previously does not make the claim pre-existing. Since customers pay monthly throughout the year, they should not be time restricted to file throughout that year. The 3 month cut off for filing claims is not right. If customers paid their premium in full for the year, they should be able to file for that year. How is it right to not pay a previous year’s claim? I have filed many claims I have had only $22 out of hundreds of dollars reimbursed. This is not right Nobody likes being deny claims when they’re paying their monthly bill of approximately $1500 a year. I could’ve paid for everything my pet needed out-of-pocket. Instead I have incurred the cost in addition to paying your premium.
Insurer: MetLife
By: Susan
Used to be good
Used to be good. Then they just weren’t. Currently cannot access ANY of my policy information, coverage, file claims So far no fix. They said a few hours. It’s been days.
Insurer: Embrace
By: Tricia Demarest
The staff is wonderful
The staff is wonderful. They are gentle with my cats and they love them. Fast and very efficient too. Place is very clean.
Insurer: MetLife
By: Theresa Butruccio