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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Poor process and unacceptable decline
I wrote this in the review previously but I was denied with my claim twice (once for the inability of Pets Best to secure summary records of my pet and second of denying a known accident as described in the vet records provided). The records was frustrating because I reached out to both clinics located in Wenatchee and East Wenatchee as a result of Pets Best stating the clinic was unresponsive. There were no attempts records by either offices. Once I was able to secure my pets records in a matter of 2 days with a simple phone call, those were submitted to Pets Best. Again, claim was denied due to EOB stating that the injury was not covered. This is a blatant abuse of policy coverages when a known injury was documented by my provider. I am continuing to work towards a resolution with Pets Best, otherwise I will be seeking litigation actions against the company to ensure others don't have to have this level of mismanagement of claims and lack of living up to the expected benefits of an insurance company. Unless resolved to my satisfaction, I will also start a social media campaign to bring this malfeasant action to light.
Lucy's surgery
My dog Lucy got really sick after getting a cat toy stuck in her small intestine. She was able to get surgery within 48 hours. Pet's Best took care of the financial end and let us focus on caring for Lucy and helping her make a full recovery.
New Policy
Simple to purchase. Competitive price & love the option for payroll deduction!
Insurer: Nationwide
By: Ann Marie Sommo
Awful no instructions on how to set up…
Awful no instructions on how to set up my account
Insurer: Prudent Pet
By: readyshoppoutlook.com
You promptly paid for the vet bill
You promptly paid for the vet bill. It was poainless and handled very professionally. Capt Larry Kleinman. USPHS (Ret.)
Insurer: Pumpkin
By: Larry
Great Pet Insurance
Expedient handling of claims with an equitable solution. Well done. I can highly recommend Spot Pet Insurance.
Insurer: Spot
By: Gerda Snapper
Poor Customer Service
So far, I've had this insurance for a month. They sent ME an email asking me to confirm that my dog had no preexisting conditions after they checked with her vet. So I responded to the email and they said I was not allowed to ask this. I purchased this coverage. I set it up. They take their monthly payment out of my checking account. But apparently, only my husband can contact them. Anya T still denied me. Quite misogynistic. Finally they added me to the account, (that I opened), after I told them I was going to cancel the insurance. I still have not received a response to find out if my vet thought that she had any preexisting conditions. She's 13 years old and we are paying $140 per month. She's very healthy and active. After reading the other reviews, I feel that this insurance company that was endorsed by USAA, was a bad choice.
Insurer: Embrace
By: Brenda Siedenburg
Organised to cancel pet insurance as…
Organised to cancel pet insurance as due to losing job couldn’t afford it anymore, not only did they not process my request , they claim I never made one and then continued to charge for 2 months and refuse to refund
Insurer: Trupanion
By: Danny Stock