224,914+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Not very happy with there service
Not very happy with there communication. Also not happy that I have to wait for a claim to be processed in about two month span. When they process claim they put claims together for well care and illness to process and apply the items wrong. This leads to lower amounts to pay out to customers. Also not happy with some of the customer care agents that have a bad Attitude.
Insurer: Pets Best
By: Kenneth Cohen
Very happy with this service for the…
Very happy with this service for the last 3-4 years. I only wish their claims review/reimbursement was much faster. But, customer service is friendly and caring.
Insurer: Embrace
By: Henry
It took forever and even though I had a…
It took forever and even though I had a payment plan with the vet, they refused to process the claim until the payment plan was paid off. Ridiculous. Even when you don't have payment plans they take forever to process your claims and often have to fight them on coverage.
Insurer: Pets Best
By: Jill Hayhurst
The young woman i talked ti
The young woman i talked ti
Insurer: Embrace
By: David Dawson
Mr.
Pets Plus Us have been very supportive over the entire time I’ve been with them. They have been very fair and easy to deal with. Very happy client.
Insurer: Pets Plus Us
By: Chad
Worst pet insurance ever
Worst pet insurance ever. They don’t pay for anything. Will be reporting to BBB!!! Do NOT use them.
Insurer: Pets Best
By: Misty Weaver
Keeps me up-to-date on my claim.
Keep me up-to-date on my claim.
Insurer: Fetch
By: Pamela
Been with Embrace for 8 Years
I switched to Embrace in 2016, after a bad experience with another pet insurer. I have 2 dogs and a cat. I signed up with them initially because their website was very well designed; I was able to find the answers to every question I had. I've stayed with them because they are fair, transparent (meaning the website will tell me if my claim will be covered), prompt, and responsive. I have not had a bad experience with Embrace in all this time. I recommend them to everyone I know with pets.
Insurer: Embrace
By: CSJG
Unsure about pet insurance
Be warned, your first claim will take FOREVER. I heard from friends that subsequent claims are faster, but that remains to be seen. Much is excluded. I only got insurance in case of a huge unexpected expense. Hopefully that won’t happen but still not convinced that insurance is preferable to just setting aside a pet savings account. I’ll run the numbers at the end of the year & ponder it.
Insurer: Embrace
By: Amy Wukotich