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12 year customer
I have had Embrace Pet Insurance for approximately 12 years. I just cancelled the policy because my dogs are now 12-13 years old (approximately in age due to they were both rescues), and the price is just too much for senior citizens to afford. My dogs have lived a wonderful life with us, one that they never would had they not been rescued by a loving family. I had to cancel the insurance because I could no longer afford the accident and wellness policy for two older dogs.
Insurer: Embrace
By: Joan Sitler Welte
Great Customer service
The rep who helped me was extremely patient and kind. Got me to a place where my coverage is exactly what I needed and reasonably priced.
Insurer: Embrace
By: Jenni Jaimez
Excellent customer service
Excellent customer service! The representative was knowledgeable, professional and able to answer my questions quickly and efficiently.
Insurer: Spot
By: S. Strom
My experience with Pet's Best was what…I have expected for the most part
My experience with Pet's Best was what I expected in most ways after experiencing wellness submissions for my three cats and being pleased with how quickly they were handled. This experience was a little different because of my own circumstances. and the submission was for an emergency and took a little longer. Like many other people, my pets mean the world to me and our my daily companions. That is the reason I felt it was important to take out a policy in case of an emergency. My pets for the last nine years have been my three cats and they have never been ill. On the 4th of July holiday my large 20 # male cat, Joe, after closing hours appeared ill. I called my vets office and left a message because it was after closing time. Joe continue to go down hill so I called and left a 2nd message telling the office I had an emergency and would be there with Joe at 7 am. When I arrived the next morning I found the office closed with a handwritten note on the door indicating they would not be back until the 8-9th of July. I knew I had to have Joe seen and a passer by told me Coronado Vet was open so I immediately took Joe there and they took him right in. This really has nothing todowith your service except I want you to understand my frame of mind and I felt confidence in that this was what I was buying insurance to cover, The vet did tell me if I had not brought him in right away he might not have made it. Joe did recover Thank you, Patricia Adams
Insurer: Pets Best
By: Vernon D Adams/Tricia Adams
My 11 yo needed surgery
My 11 yo needed surgery. Embrace reimbursed me 90% of this over $5500 bill. I had no problems with the process. Love this company!
Insurer: Embrace
By: Melanie Bland
Making the best of a situation
I was pleased with the customer service on the phone, and happy to confirm my coverage, pending the actual treatment for my pet. Your representative was courteous, professional, and thorough, answering all my questions.
Insurer: Embrace
By: Robert Workman
The claims do take time to process.
The service reps were helpful once they answered.I wish there were more updates on the status.
Insurer: Embrace
By: Kristen Roy
If you dare to have to submit claims…
If you dare to have to submit claims your rate will skyrocket. Our premium increased by 40% this year.
Insurer: Embrace
By: Robert Trenkle
There are too many steps
There are too many steps, it would be easier to take a pic of receipts on phone and send. It would also be nice if there was a way you could automatically get the info from the vet without having to do the middle steps
Insurer: Embrace
By: CT