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Very easy to in put a claim
Very easy to in put a claim
Insurer: Spot
By: Javier Marin
when I called I spoke with someone …
when I called I spoke with someone called Rick, I wanted to know about the claims I have submitted. He told me there was no record of any claims under my name. I know that is not true because Embrace contacted my vet here in Onalaska WI. they needed a copy of her notes from the 30th of September 2024. I have to mail my claims because I do not how to down load on the computer. My name is Gloria Haugen and My dogs name is Missy.
Insurer: Embrace
By: Gloria Haugen
Compassionate Service
Submitting claims was very easy and when our dog passed on, cancelling the policy was very easy as well. We were grateful for the compassion and empathy shown towards us.
Insurer: Embrace
By: Jeri
Very quick turnaround
Very quick turnaround, happy with my experience!
Insurer: Spot
By: Jessica Estrella
This was such a an easy
This was such a an easy, simple process!
Insurer: Spot
By: customer
Extremely long wait times to speak to a…
Extremely long wait times to speak to a customer service rep ( up to an hour ). Say they are too busy so they do not answer via chat. Keep getting apologies every week for the delay and nothing changes. Bad communication, because they continue to insist on paperwork that doesn't exist. I have sent them all the info I had and they keep asking for more, which doesn't exist. So far 700$ paid into this with nothing to show for it, but apologies and more apologies. Seriously considering ending this relationship, because the company says they are backed up, yet do not hire staff to make the customer experience more satisfactory. Sorry doesn't really buy you a whole a lot.
Insurer: Pets Best
By: Sky
Easy Peasy
Very short wait time to get on the line with a representative. Veronica understood exactly my concerns and she solved all our issues. She was very kind and knowledgeable. 👍👍
Insurer: Embrace
By: Mura
Gratitude
We are grateful for the service you perform.....we have had policies for years and prayed we'd never need it. We have done everything in the way of best practices caring for our pets with proper nurishment, exercise and love. However, illness still strikes and it is costly. The stress level is tremendous when a loved one is ill, as we all know. Fetch has our back helping with financial obligations which allows us to sleep a bit better at night . All 3 of our pets have needed Fetch at different times, and now concurrently. I manage the process of online submission of claims fairly well. I am able to trust Fetch with my direct payment method of reimbursement. I do wish for a quicker return time between our submission of a claim and final approval but I do understand each claim requires careful evaluation. From a technological view, in future I see a need for Fetch to figure out how I can submit 2 different invoices I am charged for into one claim for a vet so that it does not invalidate the total cost of 2 or more invoices being submitted. The online system only acknowledges the second invoice instead of adding the 2 invoices together. So when the happened what I did was to explain what is going on with 2 invoice totals in the introductory box where I explain why I am presenting a claim. If you call me maybe I can explain this part better. Again, we are so grateful for your financial support to our 3 therapy fur babies. We were originally recommended by our primary vet office staff friend to use Fetch and recommended which policy to use around 2010 and we are so thankful for that strong a recommendation. I innocently never thought we'd need pet healthcare so badly. It is a hard journey. We pay Fetch premiums and forgo many a vacation or restaurant to pay those premiums because the health of loved ones, human or pet, come first no matter the sacrifice.
Insurer: Fetch
By: Job Seeker
Gratitude
We are grateful for the service you perform.....we have had policies for years and prayed we'd never need it. We have done everything in the way of best practices caring for our pets with proper nurishment, exercise and love. However, illness still strikes and it is costly. The stress level is tremendous when a loved one is ill, as we all know. Fetch has our back helping with financial obligations which allows us to sleep a bit better at night . All 3 of our pets have needed Fetch at different times, and now concurrently. I manage the process of online submission of claims fairly well. I am able to trust Fetch with my direct payment method of reimbursement. I do wish for a quicker return time between our submission of a claim and final approval but I do understand each claim requires careful evaluation. From a technological view, in future I see a need for Fetch to figure out how I can submit 2 different invoices I am charged for into one claim for a vet so that it does not invalidate the total cost of 2 or more invoices being submitted. The online system only acknowledges the second invoice instead of adding the 2 invoices together. So when the happened what I did was to explain what is going on with 2 invoice totals in the introductory box where I explain why I am presenting a claim. If you call me maybe I can explain this part better. Again, we are so grateful for your financial support to our 3 therapy fur babies. We were originally recommended by our primary vet office staff friend to use Fetch and recommended which policy to use around 2010 and we are so thankful for that strong a recommendation. I innocently never thought we'd need pet healthcare so badly. It is a hard journey. We pay Fetch premiums and forgo many a vacation or restaurant to pay those premiums because the health of loved ones, human or pet, come first no matter the sacrifice.
Insurer: Fetch
By: Job Seeker
Gratitude
We are grateful for the service you perform.....we have had policies for years and prayed we'd never need it. We have done everything in the way of best practices caring for our pets with proper nurishment, exercise and love. However, illness still strikes and it is costly. The stress level is tremendous when a loved one is ill, as we all know. Fetch has our back helping with financial obligations which allows us to sleep a bit better at night . All 3 of our pets have needed Fetch at different times, and now concurrently. I manage the process of online submission of claims fairly well. I am able to trust Fetch with my direct payment method of reimbursement. I do wish for a quicker return time between our submission of a claim and final approval but I do understand each claim requires careful evaluation. From a technological view, in future I see a need for Fetch to figure out how I can submit 2 different invoices I am charged for into one claim for a vet so that it does not invalidate the total cost of 2 or more invoices being submitted. The online system only acknowledges the second invoice instead of adding the 2 invoices together. So when the happened what I did was to explain what is going on with 2 invoice totals in the introductory box where I explain why I am presenting a claim. If you call me maybe I can explain this part better. Again, we are so grateful for your financial support to our 3 therapy fur babies. We were originally recommended by our primary vet office staff friend to use Fetch and recommended which policy to use around 2010 and we are so thankful for that strong a recommendation. I innocently never thought we'd need pet healthcare so badly. It is a hard journey. We pay Fetch premiums and forgo many a vacation or restaurant to pay those premiums because the health of loved ones, human or pet, come first no matter the sacrifice.
Insurer: Fetch
By: Job Seeker