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Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Could not find a diagnosis for…
Could not find a diagnosis for emergency care. This was an emergency visit. Your suggested areas did not adequately cover visit.
Insurer: Embrace
By: Robert Lathrop
Great customer service team
Our dog Zoey had a torn CCL and needed surgery and she has been healthy before so we didn't have much medical records of Zoey, this was a source of confusion when we submitted our claims, the claims were initially denied and we had to made a few calls to Spot's support team, but every time we called there wasn't much wait and the support staff were all very patient and professional, especially Gloria, who called our vet clinic right away and got the confirmation needed while we are on hold. We never had this kind of responsiveness on any customer services calls. Our dog is still young and it give us great peace of mind knowing we have Spot insurence, highly recommended.
Insurer: Spot
By: Zoey Fan
Good prices, easy claims, no raise with claims
Good prices, didn't raise after many thousands of hospital vet bills. I pay an extra 30 per cat for coverage on wellness and preventative care, everything is covered nicely and done through a very easy process. Easy to place claims and the app's interface is nearly the same as the website, just mobile-friendly. It is really nice already knowing where to go. I have been with Manypets 2 years this month, its been a good experience, even in emergencies.
Insurer: ManyPets
By: Tara
Pets Best is best
Pets Best was awesome, Affordable and super easy to submit a claim! And anything not covered was easily explained. Sometimes you would have to wait for a claim to be processed but that’s my only complaint. When our dog passed they sent a sweet card and we’re very kind and helpful with cancelling. When we are ready for another dog, we will definitely be using them!
Insurer: Pets Best
By: Jocelyn Husava
Treated me with respect and gave me the…
Treated me with respect and gave me the information I needed
Insurer: Sonnet
By: Colleen Smith
Easy, helpful and friendly to work with!
Easy, painless and quick claim process. Within 3 days of submitting my claim it was approved and within 2 days following that, I had payment! When I have had the need to phone in, the reps are always pleasant and helpful. Anyone sitting on the fence, ManyPets is the company you want to work with!
Insurer: ManyPets
By: Ken G
Ease of use and response time
Ease of use and response time
Insurer: ManyPets
By: Charles P
Joshua was amazing at delivering…
Joshua was amazing at delivering information on which insurance was best for my pet and how I can maximize those benefits.
Insurer: Fetch
By: Aumarie M.
Claims handled in timely fashion
Claims handled timely
Insurer: ManyPets
By: Toni Gordon
Fetch Pet Insurance growth opportunity
I have been a Fetch Pet Insurance client since 2020 (they were Pet Plan then). It is just recently when I obtained my 2nd fur baby that I actually started interacting with Fetch and have been very unhappy with their service. My experience with Fetch has been the following; 1. They do not offer multi-pet discount or a family plan. 2. Year over year increases in policy cost is very high. In 4 years my premium has doubled. 3. I have a claim submitted for over 2 weeks and no communication except, my claim is still under review. 4. They expect the pet owner to know that "soap notes" from the Vet is required for each claim. It is our responsibility to know we have to ask for these notes. No where do they state this in their website or claims portal or when you call to ask questions on how to submit a claim. 5. When I call the vet to ask for the medical notes, they Vet advises, the insurance company typically contacts them and asks for this information to be sent. 6. Fetch representative advised me they find it is a more efficient process for the pet owner to request this information and send it to them. Who is this more efficient for, the pet insurance company? Definitely not for the pet owner who submits a claim, waits over two weeks, calls for an update, is advised they require medical (soap) notes and once submitted will be reviewed and "expeditated". Bottom line communication and transparency is the key to good professional customer service and communication. Fetch does seem to be trying to provide a good experience, however they have a lot more work to do and to stop treating their clients time as it is expendable.
Insurer: Fetch
By: Carolyn