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Pet parents across the U.S. and Canada have left over 224,911 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Run!
Worst experience with an insurance company ever! I purchased the insurance after my cat developed symptom of pulling out fur, which appeared to anxiety related. Shortly after effective date he was diagnosed with diabetes. Diabetes is not related to alopecia. The claims were denied, I appealed and vet sent in a supporting letter which agreed alopecia is not a symptom of diabetes. The appeal was denied. The denial letter did not provide any information regarding the next stage of the appeal process, or the 30 day time frame for appeal. 6 weeks after I received the letter, I called to get information on the appeal process, and was told the time had expired. Metlife's conduct is disgraceful. Don't waste your money or time.
Insurer: MetLife
By: Lynn
Always great.
They have always paid my claims and I had over five dogs that were covered by them. They never refused any claims they even paid for two knee surgeries on one of my dogs and they always pay for the euthanasia part at the end of life. I've had MetLife for over 13 years and I have gotten back quite a bit of reimbursement which would have cost me an out-of-pocket since I always had five dogs at a time. I highly recommend this insurance to all the people who ask me what insurance I use I just tell them that they just don't cover pre-existing but otherwise they're great. Plus they less then any others I have checked. Especially for senior dogs.
Insurer: MetLife
By: Barbara
Very easy to submit a claim
Very easy to submit a claim using the website. Only other claim was handled in a timely manner. New customer (10 months) with this insurer, so far so good.
Insurer: Embrace
By: G I
They make it so easy to submit a claim…
They make it so easy to submit a claim and then se d reimbursement. Takes the stress away when unexpected vet visits come up and your able to take the best care of your animal.
Insurer: Embrace
By: Heather
Improvement in laying out the details…
Improvement in laying out the details of the plan...I had it for two years and after the first year gathered all my paperwork and found out it was passed the expiration date of turning things in...More hassle then its worth. Plus to high of monthly premiums.
Insurer: Embrace
By: Cindy
I'm not even sure my dog is insured…
I'm not even sure my dog is insured with you. I filled out everything and put in my credit card number; but, I have gotten nothing supporting coverage.
Insurer: Pumpkin
By: Larry Thompson
5 stars, would recommend
Approved and reimbursed my claims quickly, easy to use, helpful in answering questions. Very happy with my entire experience!
Insurer: ManyPets
By: Laurel
Always helpful in answering my…
Always helpful in answering my questions and getting the answers I need in a timely and professional manner.
Insurer: Embrace
By: rjreed
Quick and easy.
Quick and easy.. Check was delivered exactly as stated.
Insurer: Embrace
By: Gail Tinsley
Delanie was so professional and…
Delanie was so professional and kindhearted. She is a gift to represent your company.
Insurer: Prudent Pet
By: J.A.