154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
235,760 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,319 reviews
10,775 reviews
27,461 reviews
14,152 reviews
62,998 reviews
Category with most reviews
This chart shows the distribution of review categories.
1000/10 Customer Service from Amanda
I recently had the pleasure of speaking with Amanda over the phone in regards to my policy, and I can't say enough about how wonderful my experience was. From the moment she answered, her warm and welcoming demeanor instantly put me at ease. What impressed me the most was her kindness. She not only addressed my questions with patience and clarity but also went out of her way to ensure I felt comfortable throughout the conversation and transfer of insurance policies. Her ability to connect on a personal level transformed what could have been a routine call into a genuinely pleasant experience. Overall, Amanda exemplifies what great customer service should be. Her combination of professionalism and compassion is a rare find, and I feel fortunate to have spoken with her. I would highly recommend her to anyone seeking assistance.
Insurer: Fetch
By: Angelina Ennis
Best Insurance I’ve had so far…
Spot Insurance had made all processes associated with claims, questions, and so on, very easy to navigate. Hanks so much for keeping my fur kid safe and protected!
Insurer: Spot
By: Shelly Storozuk
First time to submit claims.
First time to submit claims and needed to submit 2. I am not very adept on computer, but this was simple, easy and fast.
Insurer: Embrace
By: Patrick Meyer
HANDHOLDING, ALBEIT WITHOUT MOONLIGHT, THEN AT LEAST SUNSHINE
YOUR CLAIM SERVICE REPRESENTATIVE WAS EXTRAORDINATELY HELPFUL IN GUIDING ME THROUGH THE CLAIM APPICATION PROCESS WITH SAINTLIKE PATIENCE WHICH INCLUDED THE SUBMISSION OF NUMEROUS DOCUMENT IMAGES STORED ON MY COMPUTER. IT MADE WHAT COULD HAVE BEEN AN INCREDIBLY TEDIOUS EFFORT DUE TO THE COMPLEX NAVIGATION REQUIRED BY THE WESITE'S CLAIM SUBMISSION INTERFACE ,IF NOT A PLEASURE AT LEAST, MOST PLEASANT.
Insurer: Embrace
By: HARVEY SLUTSKY
This is best company I have ever…
This is the best company I have ever seen, they are so helpful, friendly and and understanding. When I lost my little boy yorkie that had passed away. They even sent me a card with there sympathy, that really was so touching and it really helped.
Insurer: Embrace
By: Ricardo Vega
Speaking to the last agent letting me…
Speaking to the last agent letting me know my information had been received on the vet procedures I had done They had requested I have this done so my insurance on my pet would be reviewed and updated so my pet is protected
Insurer: Embrace
By: SHIRLEY
Excellent coverage and customer…
Excellent coverage and customer service. We have submitted multiple claims for our pets wellness care as well as several emergency care situations and Embrace has saved us thousands of dollars in treatment. We highly recommend having pet insurance and Embrace has been a great help to us and our pets!!
Insurer: Embrace
By: Michele in CA
Not worth the money
Was a customer for 3 years with embrace. Came to them from USAA since I was supposed to get some sort of a discount, not sure if I ever got the discount or not... First few years I was only paying $30-$40 per month for the insurance, I am also pretty sure I had the best plan they offered minus an addon. I filed a claim every time I went to the Vet using the upload feature and every time they said that the visit was just "wellness" or it was "pre-existing". To make a point, probably filed about 10-12 claims and NOT A SINGLE ONE WAS EVER APPROVED. My pet has no conditions and is healthy so not really sure what they are using to determine it. I would occasionally call and ask what the deal was and every time it was another excuse and then they would try and upsell me on something which would double my premium. I would often ask "what am I paying for" and each time I would be told it was for insurance and that it was for "piece of mind" and if something happened blah blah... Well this year my premium doubled, for apparently no reason...I would assume its because my dog was "at risk" or something but then again I've never been able to use the insurance so doesn't make sense why it would double. So I did the math and realized that all of my vet bills combined for the last 3 years wasn't even close to the amount I paid for Embrace. Decided to cancel it because it was just sunk cost and not worth it... Maybe its worth it if your pet has issues, but I'm sure if you do a cost analysis Embrace always comes out on top.
Insurer: Embrace
By: Joey Buckley
Good & Not So Good…
I have had both a good experience (1st rescue pup) and an absolutely dreadful experience (second rescue pup I added) insuring my two rescues with them. I’m not sure what has changed with them in the last few years, but best advice is to read everything, ask as many questions up front as to what the will cover and what they won’t based on your dogs pre-existing conditions (if any). I think for my second dog I would have been much better off just putting the same amount as the premium into a savings account, as $600/yr plus $500 deductible only to find out half the time he is excluded based on prior history is not fun.
Insurer: Embrace
By: B Laughva
Very friendly and helpful staff
Very friendly and helpful staff. Crystal was patient since this was my first claim she walked me through.
Insurer: Embrace
By: Diane