224,825+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,825 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Amanda Mello is was such a pleasure to speak to.
Amanda Mello is such a wonderful customer service focused Pet Advisor. She made my process so easy, to add our new dog "Teddy" to my existing policy. I appreciated her time management skills, engagement and upbeat attitude. Good customer service is a rare skill and her attitude is exemplary.
Insurer: Fetch
By: Melissa G.
Very easy to submit a claim and get a…
Very easy to submit a claim and get a response. They let you know if there is a delay. Great Pet Insurance and will highly recommend.
Insurer: Pets Best
By: Kathy
Easy reimbursement procedure
Easy reimbursement procedure
Insurer: Embrace
By: Joseph Solomon
Ease of making a claim
Ease of making a claim. Great customer service
Insurer: Fetch Canada
By: Natalie Barton
I think the response from the customer…
I think the response from the customer service person reviewing this request and how professionally they kept me updated.
Insurer: Embrace
By: Millie
Healthy paws is excellent Insurance
Healthy paws is excellent Insurance. My five month old puppy had an accident in our pool and two weeks later had another problem with an obstructed intestine needing surgery. Healthy paws was there for both incidents without question and handled the claim quickly and completely. As long as I have a pet, I will always have Healthy Paws insurance. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Jennifer S
Beware if your pet has had anything before you buy the policy.
On their site, Fetch says it will cover curable “pre-existing” conditions after one year. What that actually means is they will cover an illness that doesn’t recur one year from the start of your policy. If it does recur within that year they add an additional year before they cover it. So it isn’t actually one year, it is two. My dog got her second respiratory infection ten months into the policy (18 months after she had been cured). They denied everything. So buyer beware of your dog has anything a year before you buy the policy- even an infectious disease. The only good thing about the policy, the person I talked to when I canceled was really nice.
Insurer: Fetch
By: Britanny
Good companylast few claims have been so easy…
The last few claims have been so easy and we receive payment the next day, which was super nice however a trip earlier when I had an emergency and Las Vegas took so long to process and kept asking for the same documents so that was a little disconcerting
Insurer: Embrace
By: LINDA BISCHOF
If I could leave zero stars that would…
If I could leave zero stars that would be my review. After waiting a MONTH past my pets vet visit I was notified my entire “illness claim” was denied. The insurance company categorized my pets issue as “allergies” even though it was very clearly noted on the vets visit notes that my dog had a severe ear infection. My pet had a similar issue over 2 YEARS ago and I’m assuming they’re using that information to claim this is a “preexisting condition” even though they list those as occurring within the past 12 months on their explanation of benefits site. I’ll be canceling my policy for both pets immediately and would caution anyone not to waste their time or money with this company. In addition to horrible service their customer service is also well below subpar. It takes an hour to get a human being on the phone (when you can) and you’re then told “they’re trying to hire more people, are short staffed, and this is why their service is so slow and takes over a month to get any resolution”. This company is a complete and total waste of your time and money.
Insurer: Pets Best
By: Ashley Goree
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A pleasure working with you admin/account representative - extremely professional
Insurer: Embrace
By: Sheldon Cantor