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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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I’ve had bad experience
I’ve been working to have a claim paid for nearly 6 months. They keep requesting documents that don’t exist. They are either hoping I give up and they won’t have to pay or hoping I don’t provide what didn’t exist and they don’t have to pay. It’s a legitimate injury during coverage but it’s about $4k so they don’t want to pay. This is my first year of pet insurance so it’s possible this is normal but it’s frustrating since I paid them premiums all year long just so my pupper is covered.
Insurer: Pets Best
By: Stephanie Wilson
Slow response in claims
Slow response in claims, hard to get to customer service on the phone
Insurer: Embrace
By: Romy Malbec
This is good insurance
This is good insurance. Reimbursement is reasonable and processed quickly. My premium is going up even though my dog is only 3 years old. I feel like it should not change until she is at least age five. I don’t think this is uncommon for all pet insurance, but my dog is healthy and receives all her recommended vet care, so I think the premium should stay the same as it has been since I bought the policy before I even got her at 8 weeks.
Insurer: Pets Best
By: Mary C
Highly recommend
I have used HealthyPaws for my cat and they have been wonderful! He has had a few significant (and costly) medical issues pop up and HealthyPaws has always given us great coverage! It has been such a relief knowing that a good portion of his expenses will be covered. Additionally, communicating with them and submitting invoices is very easy! I could not recommend them more.
Insurer: Healthy Paws
By: Annie
My experience was good timely for my…
My experience was good timely for my first claim. I have been happy with service so far. Was well handled
Insurer: Embrace
By: Nancy Dunshie
Great no hassle
Prompt Claims, and friendly and knowledgeable Customer Service on the phone. I lost my check called in and was re-issued a new claim check with no problem. Embrace insurance is definitely great.
Insurer: Embrace
By: Thaddeus Hickman
Compensation was quick and uncomplicated
Compensation was quick and uncomplicated
Insurer: Fetch
By: Elizabeth
Compensation was quick and uncomplicated
Compensation was quick and uncomplicated
Insurer: Fetch
By: Elizabeth
Compensation was quick and uncomplicated
Compensation was quick and uncomplicated
Insurer: Fetch
By: Elizabeth