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Pretty good
We submitted several claims for our cat when she suddenly got sick, and they were all processed within 2 weeks with everything covered as expected. These were big bills too, so I expected them to have questions or get nitpicky about the coverage or push back on something, but I didn't get any of that. I submitted the invoice to their portal and said what it was for, and then 2 weeks later they said it was approved and they sent the money through direct deposit. We did get like 3 "inpatient exam fee" charges from the vet hospital during an overnight stay, which I didn't quite understand. I had opted out of coverage for exam fees to lower the deductible, so that was a bit annoying, but I couldn't be mad since it was my choice. More something to look out for than a true complaint. My only real complaint is that last year when our plan renewed in December, our deductible basically doubled, and they didn't offer any real explanation as to why that happened. I did hear some rumblings in the news about the pet insurance market being inflated but I didn't receive anything official from them on that. Overall though I am super glad we had insurance, even with the highest deductible, fewest optional coverages and lowest coinsurance rate we paid around 1/3 what we would have without it. And they even sent a nice condolences message when our cat passed, which was kind of them.
Insurer: Embrace
By: Caleb
Great Assistance
I am switching plans for my Maltese and had a lot of questions. Johua Sabado was extremely helpful and informative in making this transition.
Insurer: Fetch
By: Maltese
Jeff was so very helpful and…
Jeff was so very helpful and informative. I had a great experience with him.
Insurer: Embrace
By: Yvette
I have been pleased with the policy and…
I have been pleased with the policy and the quick service of claim payments.
Insurer: Embrace
By: Daisy
Embrace makes it so easy to submit a…
Embrace makes it so easy to submit a claim and they have a very quick response.
Insurer: Embrace
By: Linda Leach
Hours from home, Spot to the rescue!
We were on vacation hours from home and our beloved Corgi, Scout, had a medical emergency. We took him to the nearest Vet ER and he was treated there. We came home early to get him to his regular vet for an unscheduled surgery. The situation was very tense, very traumatic and expensive. But we want Scout to have the best care possible. That’s why we got pet insurance for him. After Scout was released, and he began improving, we filed our claim with Spot. There was ZERO hassle. It was the easiest process ever. Our claim was processed and paid in 4 days! Scout is doing great! I am recommending Spot to all of my pet owning friends. These guys are on point and after this claim was handled this way, we have even more peace of mind.
Insurer: Spot
By: Shane Smith
CONTACTING SERVICE AGENT agent…
While initial contact with an agent thru virtual assistant is prolonged and troublesome once contact with a live agent was achieved they resolved my needs with competence and to my satisfaction.
Insurer: Sonnet
By: L D