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Pet parents across the U.S. and Canada have left over 225,054 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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So far it's been super easy submitting claims!
So far submitting claim has been super easy. Hardest part was choosing diagnosis. Will update after claims are processed.
Insurer: Embrace
By: Lori Sides
preexisting conditions are ridiculous
I insured my 8 week old puppy, but somehow STILL they are claiming everything is pre existing because one time it was mentioned to a vet that she was itching a little bit. Very hard to reach anyone by phone. Lesson learned - even if you insure a puppy before their first vet visit, and wait for the waiting period to close before getting treatment, conditions can still be "pre existing" according to Pets Best.
Insurer: Pets Best
By: anonymous
So easy and great customer service
So easy and great customer service, prompt to reimburse
Insurer: Embrace
By: Erin Birdsall
The process of submitting a claim is so…
The process of submitting a claim is so simple, and the reimbursements are pretty quick
Insurer: Embrace
By: Joan Francis
First time we used our insurance.
First time we used our insurance. Great experience. Our Dog got sick all of the sudden. We had seen 4 different doctors . Hospitalized etc . The claim process was easy and professional ! Warmly recommended..
Insurer: Embrace
By: Gal Motil
Customer service is very efficient and…
Customer service is very efficient and helpful
Insurer: Embrace
By: Michele Taliaferro
Not worth it
This company will act like they care about you and your pet and them do everything they can to deny you any reimbursement or coverage. Unless you start out with a kitten or puppy that’s 2 days old, you’re just throwing money out the window. The wellness “rewards” is just paying you back for something you do once or twice a year while you pay $60 a month for coverage that isn’t coverage. They expect you to do all the leg work only to tell you your requests for coverage of prescribed supplies, prescribed supplements, prescribed food, and prescribed medications are not covered. Absolute waste of time and money, it’s even worse than insurance for humans. You’re better off paying through CareCredit and hoping for the best. I’ve had them for over a year and I’ve had enough.
Insurer: Embrace
By: Rebekah
I have had a few pet insurance…
I have had a few pet insurance companies in the past but none of them completed a claim as quickly as Pets Best. Great explanation and easy process.
Insurer: Pets Best
By: LAURA
Embrace is awesome!
Embrace was great to work with. My fur baby tore her ACL and had major surgery. Once I sent the claims in and they retrieved the records , the claims were paid. I would recommend Embrace insurance to anybody who loves their babies.
Insurer: Embrace
By: Sandra Van Ouwerkerk